Commonly Available Job Positions at Atmostemp Service Experts Heating & Air Conditioning in Voorhees Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and organizing all activities of a Service Experts Heating and Air Conditioning service office. The General Manager oversees the P&L, motivates sales, and provides leadership to all personnel and processes for the office. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician speaks with residential and/or commercial customers to answer questions, resolve concerns, and ensure complete customer satisfaction. The person filling the position also promotes products and services to customer and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The individual filling the position also completes installation and service on inside air products and equipment, as well, and has the expertise to follow controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist fields customer queries, objections, and billing issues with the highest degree of courtesy and professionalism to settle customer complaints with a one-call resolution. The Customer Service Specialist is also held accountable for helping with day-to-day running of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, using approved radio and pager processes, dispatches customer information to Service Technicians, Maintenance Technicians, and Installers. The person in the role also corresponds with the customer to ensure the customer is informed of scheduled appointments, respond to questions, and to help resolve concerns. The Dispatcher efficiently plans and routes the most appropriate technicians in accordance with established company policies.