How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you may have read about the recent outages and may be living in fear of being left without heat in the dead of winter.

We are here to calm your fears!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For more detailed information, go to Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later have been having some problems, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to rectify the problem and get it up and working again.

Signs of this problem include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to shut down
  • the thermostat’s animations are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is turned on but you can’t control it or it’s slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

IMPORTANT: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, LISTEN TO THEM.)

After approximately 10 minutes of charging, unplug the Nest Thermostat from the USB cord. If the thermostat has turned on during this time, power it off and then turn it back on again, manually restarting the Nest. Once it has fully restarted, plug it back in to reach full charge. After another 60 minutes of charging, detach the Nest Thermostat and restore it to its base.

You should be be ready to go and this point, but again, for more elaborate instructions and information, visit Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Atmostemp Service Experts Heating & Air Conditioning set up your Nest Thermostat, please reach out to us at 856-310-4824 or schedule an appointment online. If your Nest Thermostat was not set up by Atmostemp Service Experts Heating & Air Conditioning, please reach out to Nest Support here.

Also, do not let this matter concern you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is honestly saving money for you daily. When set it up properly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings constantly, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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