When your air conditioner malfunctions on a sweltering summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know where to turn? Follow these 10 tips when choosing an HVAC repair company to help you feel comfortable with the service provider you select.
1. Read Customer Reviews
Many property owners begin their search for an air conditioning repair company on the web. While you’re surfing the web, be sure to browse through ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when looking for an AC repair company. Learn which companies the people closest to you have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the opportunity to ask specific questions can help you make an well-informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may be the best in the business, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Ask if your ZIP Code is included in the company’s service area. If not, determine if they’re willing to come to you for an added charge. Thoroughly weigh your local options before deciding to pay more for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners often break down at the most inconvenient times. Choosing a company that delivers emergency services is vital if you need punctual, reliable assistance after regular business hours or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s focus on high-quality workmanship and professionalism. Try to find an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any professional, confirm that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Ask for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of supplying quality service very likely has the experience it needs to handle complex repairs. See how much time the company has been in business. Then, ask a specialist whether they have previously tackled the problem you need addressed. Such experience is essential to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and willing to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you select a company that offers competitive and fair prices. Be wary of companies that come up with low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to make up the difference. The most trusted companies provide thorough and transparent quotes up front, ensuring you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and offer warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC technician doesn’t have to be daunting. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to interrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Voorhees.