How Do I Choose the Right AC Repair Company in Voorhees?

When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you choose.

1. Read Customer Reviews

Many property owners kick off their search for an AC repair company on the internet. While you’re surfing the web, be sure to read ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.

2. Ask for Recommendations

Word-of-mouth referrals from friends, family or colleagues are helpful when searching for an AC repair service. Find out which companies the people closest to you have worked with for HVAC repair in the past and whether they had a good experience. This firsthand insight and the opportunity to ask specific questions can help you make an educated decision when selecting an HVAC specialist.

3. Know the HVAC Repair Company’s Service Area

A specific company may be the best in the business, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for traveling beyond their usual boundaries. Ask if your neighborhood is included in the company’s service area. If not, determine if they’re able to come to you for an additional cost. Diligently weigh your local companies before deciding to pay a higher amount for an out-of-area AC repair company.

4. Find Out About Emergency Services

Air conditioners seem to malfunction at the most inopportune times. Choosing a company that offers emergency services is crucial if you need punctual, reliable assistance after regular business hours or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and inquire if an extra fee applies for service calls outside regular business hours.

5. Check for HVAC Industry Certifications

Certifications signify a company’s dedication to excellent craftsmanship and professionalism. Try to get an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company abides by industry standards and that their technicians are trained and knowledgeable.

6. Make Sure the Company Is Licensed, Bonded and Insured

Before trusting your AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Look for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.

7. Ask About the Company’s Experience

A company with a long track record of delivering quality service likely has the experience necessary to handle complex repairs. Find out how long the company has been operating. Then, ask a specialist whether they have previously encountered the problem you need addressed. This kind of experience is imperative to ensure consistent, reliable and professional service.

8. Assess the Company’s Communication and Customer Service

Good communication is essential when dealing with any service provider. The HVAC repair company you choose should be responsive, attentive and ready to answer your questions. Look for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.

9. Compare AC Repair Estimates

Obtaining multiple quotes helps you select a company that offers competitive and honest prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to make up the difference. The most reputable companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work starts out.

10. Evaluate Warranties and Guarantees

Reliable service providers guarantee their work and give warranties for your satisfaction. Such coverage displays quality assurance and helps you continue the process with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.

Contact Our Reputable AC Repair Company

Finding a good HVAC professional doesn’t have to be a challenge. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services.