Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh got a call from a wonderful man named Jimmy from the Raleigh metro who told our team about a special project he was planning for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She depends on a wheelchair to get around and her house was not wheelchair accessible, due in large part to the size of the equipment. When Jimmy learned about the issue, he considered remodeling the Tracy family’s house to make it fully wheel-chair friendly. But because of the age of the home, remodeling was going to be a larger project than he realized. Undefeated, Jimmy chose to try turning the Tracy family’s carport into a wheelchair accessible apartment, which would come complete with Kyla’s own bedroom, bathroom, playroom, and dining area.

Excited, Jimmy started calling local contractors, including building supply companies, plumbers, and electricians and everyone said they would be honored to help and provide services and supplies. He called Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) portion of Kyla’s new mini suite. A couple of Service Experts employees went over to learn more about the renovation and were amazed by how intelligent and friendly Kyla was and they knew they had to help.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and cooling systems for his little girl’s new mini suite, but with the assistance of Lennox and RE Michel, Service Experts of Raleigh was able to give the Tracy’s a bill that said:

“We’re more than honored to present you with a total heating and cooling system free of charge as long as we can all have a hug.”

The employees at Service Experts of Raleigh were overwhelmed to help provide such a precious girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. The work isn’t done yet, though. Kyla’s family is raising money to purchase a wheel-chair accessible automobile to better transport Kyla and her family. To learn more or to give to the family’s van, please visit their GoFundMe account.

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