Atmostemp Service Experts Reviews

"had some issues that I thought could have been identified and discussed before installation"

"Very nice"

"professional technicians, respectful, knowledgeable. prompt and clear communication about appointment"

"Service on time as promise but billing is little bit confuse."

"Professionalism expertise"

"Always have outstanding service technicians!"

"Efficient, knowledgeable, polite, fair price"

"Technicians were very friendly, helpful & professional."

"The guys that came to my house seemed to know what they were doing"

"Paul and Zach were very professional and did a great job"

"Great service reasonably priced"

"Showed up on time Explained everything Polite and knowledgeable"

"Very professional"

"Reliable and gives me peace of mind"

"Charged me too much money for 10 min visit. No follow up. I want refund."

"In general, I have been happy with the service, but this last service appointment was disappointing. When I scheduled I notified the scheduler that the technician would need to wear a mask inside. She made a note of this and this was confirmed at the confirmation call. However, the technician (Robert) arrived at my door without a mask. I had to provide one for him and he did not seem pleased that I needed him to wear one. I explained there was a person at high risk in the home and he wore it, but he continued to let it slide so that his nose was not always covered which increases risk to my family member. He later asked me to use my garden hose to clean out the coil in the unit outside. The hose and spicket is in the back of the house and the AC unit is on the side, so he needed to bring the hose around the house through the fence. When I went outside after he left, I found the hose just left at the side of the house (not returned to the back), my fence gate left wide open, his shoe covers left at the side of the house in my yard next to the hose, and the side panel of the unit was not closed properly. I have photos of this and found it very disrespectful that he did not bother to clean up or close the unit correctly. It did rain heavily while he was outside, but when he came into the home to finish up afterwards, the rain had stopped. So, he could have cleaned up and closed the unit at that time. I have never experienced this before with any of your technicians. I am hopeful this never happens again and that this specific technician is not sent to my home. I am also hopeful the communication can be fixed so that technicians arrive with a mask if one is requested."

"Prior to this service maintenance call, I always referred Atmostemp to family and friends. But since Thursday we are upset and angry. Our system has been running perfectly fine. it was installed by atmostemp and always maintained by Atmostemp . However once the technician realized that it was the original system he only wanted to talk about having our entire system replaced. And Im not even sure then what was done on the outside AC units. Because he told me that they were not serviceable. So I have records from last year that showed that the technician serviced them with no problem. I understand if they are outdated because of the R 22 Freon issue but nothing was done for my service call as far as I know. But fyi our technician was nice and knowledgeable and respectful and so was the comfort specialist. However it became a game of money and it was very disappointing because we have kept our business with you for almost 15 years."

"Your people are quite competent, interesting and enjoyable."

"a consistantly high level of service, good people and quality products at a fair/competitive cost."

"excillent service"

"technician was quick and honest. He did what needed to be done and no more."

"he came out because I didn't have the booklet to program my new Honeywell thermostat. He showed me how to program it and he had an extra booklet in his truck so I can add it to my phone"

"Shaun was very professional and friendly. He addressed all of my questions and concerns"

"Sometimes dont show up between the hours given."

"The tech was polite, thorough and clean."

"Steve was wonderful to work with and the service guys knew the system very well."

"Knowledge, communication skills, pointing out opportunities to extend the lift of our equipment.."

"Easy and reliable"

"Appointment was good but just barely on time."

"Speedy service, friendly, technicians"

"The technician who arrived to troubleshoot the system was very prompt, courteous and informative. The salesman (Lorrenn) who met with me to discuss my options was also very prompt and courteous. He was very knowledgeable in presenting all avenues available to me going forward. The few issues that he wasn't sure of, he was able to find out in short order. Each of the Atmostemp employees that I encountered were personable and professional."

"been a customer for over 15 years. service, techs always great"

"Dependable, knowledgeable and have been a customer for a long time"

"Overcharged"

"Always a great job."

"Always professional and friendly."

"Skilled, polite and knowledgeable"

"Professional and courteous service"

"professional in all ways"

"arrived on time/ checked AC throughly/talked about new thermostate installed last time. it is not very user friendly he set temps for me"

"Very likely"

"They did a great job. Everything is working as it should!"

"quick response to my service request. professional attitude and work"

"Technician was very professional and courteous."

"Everything went well"

"I was given an app't for the very next day. The technician said with me until he was sure I understood the directions for the AC unit."

"You guys scammed me with a hidden fee, after signing up to the priority plan. Customer rep never explained that, I didn't know about "this other fee" until the tech informed me of this scammed job. All for the tech to come out and tell me my unit, uses Freon, which is no longer distributed in the US. Then the tech told ne I need to have a new ac compressor installed which cost anywhere 1k-$2700 but the job total will run me about $8,000. I found a local company who's doing it for a little iver 4th of what you scammersv quoted me. You're crooksI will never do business with you guys again. Please do not send any information to my house or emails to my email address ever again in life. This will go on your reviews as well. Clowns!!"

"He was respectful, efficient and professional."

"Everything was explained what was needed. The only thing was the seal was broken on the hot water heater when he was trying to find out what was wrong."

"prompt, courteous, competent"

"Everything went smoothly"

"Eric was informative, professional snd easy to converse with."

"Technician went above and beyond to clean my system up, and explain everything to me."

"The technician was more interested in selling me a new unit rather than providing the service that I paid for"

"knowledable and on time. also very friendly."

"Very professional technician"

"Good service and good sales."

"The Tech was professional Answered my questions in a way that I understood."

"The technician took his time with installation of a new thermostat reaching out for help to make sure the job was done completed"

"Scott is very good. He was informative and efficient."

"Eric always does a good job and is thorough and professional."

"Lou forgot to replace the filters in the minisplit til I mentioned I found them. He was very personable, full of information & options for repair or replacement of A/C units & seemed very capable & knowledgeable about minisplits & whole house units."

"Professional and courteous service. I am very happy with this technician. He arrived 30 minutes before the time frame agreed upon. I would have preferred that he not come early."

"Professional and quality service"

"I've been a customer since 2006."

"satisfie"

"The technician was prompt, courteous, efficient, and industrious."

"great customer service - able to get a tech out within a few hours - they were great - knowledgable and answered all of our questions."

"I always request that Brian be assigned to my spring and fall service appointments. He represents Atmostemp in a positive manner. Brian is extremely knowledgeable and readily answers any questions that I initiate."

"Very professional"

"Steve is always personable and professional. Knows our house and all the quirks. Best tech ever!"

"The Tech's were on time and quick about their business."

"Justin is awesome!! we request him first our maintenance. He is very through and explains all procedures."

"GREAT SERVICE"

"Great service person."

"Your technician was a true professional and answered all questions and provided some suggestions"

"He went out of his way to show me how the grills on the outside air conditioner unit needed to be washed down to assure the efficiency of the unit."

"Been using them for over 30 years. They are prompt, knowledgeable, thorough, and courteous at all times"

"Excellent and quite friendly service."

"Brandon was outstanding- professional , knowledgeable and personable"

"On time , good personality and good service"

"Technicians are always very knowledgeable and take great care at our home."

"Technician was on -time and did a good job servicing my A/C."

"The service was excellent. My questions were answered and suggestions were given to protect my air conditioner."

"Technician was very professional and answered all my questions. It was a good experience."

"Very courteous and diligent"

"Happy with service. Resolved issues quickly"

"The Tech was very knowledgeable."

"very professional and courteous technician."

"hE CAME IN, GOT THE WORKDONE AND LEFT"

"Called ahead and came early; friendly and easy to understand and do business with"

"The technician did not have a filter for my unit. He was going to bring one the next day but did not."

"He was efficient, clean and on time! He also took time to go over my new thermostat with me."

"On time, courteous and professional. Bob was helpful and explained things that I asked about. Have been a customer for almost 20 years. Quite satisfied with products installed and serviced."

"Brandon did a good job."

"Technician, Brandon, was very curteous, knowleageable answer all my questions."

"Eric is an excellent Technician who thoroughly covers all aspects of both my units."

"Very professional ."

"like to have people that have been to my home and I trust"

"I spent $20,000 on a brand new unit and you folks can still not get heat or air to my back offices its absolutely mind blowing that you cant do it"

"Arrived promptly, clean neat and courteous"

"Very friendly and knowledgeable. Answered all my questions and concerns."

"service prompt, efficient, minimal disruption"

"Service was timely and technicians were very professional."

"On time and thoroughl."

"Every thing was explained. The tech was polite, clean and knowledgeable"

"service has always been excellent."

"Agent was prompt, knowledgeable & pleasant."

"A temp was very easy to deal with and the service was good"

"Prompt, thorough, and friendly."

"The service guy was very polite and pleasant. He really seemed to know what he was doing."

"Justin was very good, thorough."

"Brandon was thorough and explained what he had done."

"Justin is always polite and professional."

"Technicians are great. Know what to do with equipment and very polite"

"Shawn was pleasant, efficient and professional."

"Expertise of the technician"

"The technician was very efficient and explained everything he had accomplished."

"The gentleman who came out was extremely personable and professional. Provided great service and answered all my questions."

"Friendly, professional, and knowledgeable thats how Id describe my experience with Cindy, Eric and Dan. Thank you for all your help. Been a customer for 35 years."

"Prompt service"

"Nice guy very informative about system"

"On time and on point. Did the service explained and moved on."

"Very knowledgeable and knew just what to look for."

"Visit should have been rescheduled as the weather was not fit for air conditioning check up. Testing could not be done due to frozen lines"

"Heater was fixed in minutes"

"We've used Atmostemp for years. All techs are knowledgeable and pleasant."

"Shaun was very thorough and informed us of everything he did."

"Scott is friendly, professional, thorough and courteous."

"Took care of the air condition unit outside. It had some mulch in the opening area. He cleared it out for us."

"on time and competent."

"Appointments are easy to make and the technician is always on time. He was very polite and did the job with no disruption to my normal schedule."

"Very thorough and took his time and knew exactly what to check and where to find what he needed to replace, repair, and or fix for our Spring Tuneup."

"Because service was excellent"

"We have such a wonderful technician, Eric. He is so expert at his job as well as being polite and friendly."

"everything was great"

"He got it fixed."

"The techs are just amazing"

"I appreciate the care, concern & skill of your technicians, especially Justin Johnson who I request all the time. I also appreciate your local (Berlin, NJ) staff.pleasant, responsive & very helpful. Not so with the out-of-state call-in center staff."

"The service was done on time"

"Our technician Brian was very efficient and thorough. Took the time to explain everything to us. We are VERY pleased with him!!!"

"Brian is very knowledge check the problem and fixed it immediately."

"Nice service"

"He was very nice well educated about what he had to do and great to talk to."

"Great job"

"We get the same person who knows our system and situation and he dows a great job. In and out pretty quick."

"Your tech never reached out to Lennox tech support to troubleshoot a wiring problem. Instead the tech forced open a damper and broke the bushings. Then your company had the nerve to send ridiculous estimates to install a whole new system. Now my damper is wrecked. Please train your technicians (Justin) better so they dont cause any more damage to anyone else."

"Excellent service"

"We received excellent timely service by Al, our contact person at the company."

"Very professional, good workers."

"Eric is the best. He came out in the middle of a snowstorm to make sure I had heat"

"Prompt answer and arrival of tech. Friendly tech, explained the issue."

"Steve rates a 10, he does an excellent job, always. The ability to reach office staff and communicate direction rates a 1"

"Prompt service"

"Your Tech's know what they are doing! They take the time to explain the problem and give the solution. They are polite and show respect. You guys are Great! Keep up the good work and Be Blessed in JESUS name, Amen."

"it was expensive. did not provide a real detail of the services. I ended up calling it again. I am not just a happy customer. I feel that the technician was not an expert. could not give me a real explanation to the problem. But yet charge me a lot of money. and I have to contact again for the next day to come to fix the problem."

"Very pleased. Did a great job and respectful."

"Technician arrived on time and was very friendly."

"The serviceman was polite, appropriately friendly, gave us good advice , arrived promptly, let us know he was on his way and performed the work in a professional manner."

"Friendly staff, wanting to help"

"Technician was both friendly and well informed."

"Eric was extremely efficient, friendly and professional while providing great service. He explained exactly the problem that caused my heater not to work. Before he left, he spent extra time making sure the heater was working properly."

"Friendly and professional"

"Mike came out to the house and was friendly, professional and made us feel at ease."

"The technician was very helpful, definitely put my mind at ease. He explained what he did and answered my questions"

"Technician always courteous and get the job done"

"technicians are polite and prompt"

"I believe that you guys over charge for repairs in order to push customers in purchasing extremely over priced replacement units."

"Quick service. Technician explained everything."

"Very pleasant and efficient"

"Technician was informative and explained what was being done."

"Paul and Brian were highly knowledgeable and did an outstanding job with this installation. Good guys as well."

"Excellent Service"

"Shawn installed a temporary thermostat on an emergency call and then Eric installed a new programmable one. Both technicians were excellent. I cant say enough about how professional your people are. They listen!"

"Serviceman came within a few hours of my call, knew what he was doing, was pleasant and knowledegable. Part was ordered and arrived the next day. Installed immediately, as I had no heat and temp overnight was in the 20s."

"Great job"

"Tried to show filter replacement but drawer was trapped by pipe to high or not wide enough. indicates will fix at 1st service."

"Service expert provided patient instructions to us oh how to use the new Lenox thermostat that he installed."

"Technicians Scott Swanson & William were professional, kind and respectful."

"Fast, friendly staff offering great service without the push for added maintenance."

"Great job!"

"He was prompt and well organized. He knew what he was doing, kept me informed as he completed his work."

"Replace part finally came in"

"Efficient and thorough"

"Courteous and on time. Wore a face mask and socially distanced."

"Left triplex with no heat cancel any and all contracts second repair man never called next day same thing"

"Prompt, efficient, courteous. Justin always takes the time to explain and answer questions. A pleasure to work with him."

"Technician went about his work without any complaints, even though HVAC is under the house in a crawl space."

"Prompt courteous service"

"Courteous and knew/ explained what I needed."

"This tech knows what he is doing, and he also showed me what to do the next time the thermostat goes berserk."

"The technician was on time and completed the maintenance in a thorough and efficient manner."

"Both Ari and Dan worked in a most professional manner. They answered all of my questions and helped me with another problem I was having."

"Excellent service"

"Installation took muck longer than expected."

"Went beyond what he was called for and empty the water heater fluids ."

"Everything was excellent from booking on the phone, the available dates/times, the promptness, courteous representative, pricing. All excellent!"

"From the installation of the unit four years ago to the present maintenance service twice per year, I find the service technicians to be professional and cordial. They have always exceeded my expectation and provided knowledge based service and recommendations. The maintenance service they provide is valuable and is the best of the best!"

"The problem was explained and quickly rectified."

"I think that the service experts in Berlin , nj. Do an outstanding job. A loyal customer since 1999."

"pleasant, knowledgeable, on time!"

"the service person was punctual, knowledgeable, and professional"

"Knowledgeable, efficient, and answered all questions."

"the appt was for Saturday from 10-2pm, no one showed. Then while i was at work and my wife was working someone showed up on Monday at 10am"

"Brandon was very nice,knowledgeable,and curteous."

"Jason is polite and professional"

"Efficient scheduling, quick response by the company and a very knowledgeable tech. responded."

"Very informative and explained everything he was going to do"

"The technician was very nice and polite-- he addressed every issue that was mentioned."

"Reliable and friendly service."

"Before booking the appointment with the $99 service fee, I specifically requested verbal confirmation that Atmostemp has experience with my gas leak issue. Immediately after the tech arrived, he confirmed that my gas leak it outside of the service Atmostemp provides. Instead of acknowledging the situation and leaving, he proceeded to "inspect" other parts of my HVAC system that needed no service. Although the tech did provide helpful advice with my problem, the appointment should have never been made based on the description. I was still charged the $99 after receiving no significant assistance."

"Justin found a problem in both systems that if not repaired could have become an expensive future repair."

"Mike O'Donnell was very professional, courteous, and informative. A real gentleman"

"Steve is a great service rep. Goes above and beyond to do quality work who takes the time explains all that he finds and work he completes. This work ethic is why we remain a Atmostemp customer."

"Always prompt service and so pleased with my Service man Scott have been with him and your company many years."

"He corrected things that were omitted during the original installation. Now the thermostat reads not only the outside temperature, but it can give the weather forecast too!"

"Until we begin using the heater in earnest, we wont know if a good job was done. He seemed capable."

"Although the service expert was a bit late, he did a great job and was very helpful and friendly"

"Best team ever !! Very professional & solve my problem !!"

"relied upon to solve the problem"

"Quick and easy service"

"He was so helpful for me and reviewed additional services"

"He is always very professional -comes in gets the work done make any recommendations - leaves no mess and leaves"

"Always pleasant and reliable"

"Technician was knowledgeable and courteous and did a great job"

"Always on time, always personable, always ready to answer questions!"

"Technician was very helpful in explaining AC maintenance and did a great job."

"Trouble with heater/thermostat. He fixed it"

"Prompt, professional and helpful"

"Very professional, on time and helpful. They gave me recommendations to make the conditions right for my heater to last longer. In my case they said I need to buy a dehumidifier."

"New customer, changed from other hvac co liked professional service technician"

"The issue was first misdiagnosed. Because of the initial diagnosis, which looking back actually saved money in replacing a variable speed fan which smart hubs, are apparently almost impossible to find because of the supply chain problems. The issue actually turned out to be a faulty control board which was fortunately available. I want to thank Justin, Steve for their assistance, but most importantly Brian for discovering the issue was actually the control board. This issue was difficult to track. All three techs did their best , that said true credit belongs to Brian."

"Efficiency, explained things, quick"

"On time , courteous, quick"

"The 8 is for the tech. He was great. So was the sales guy. I didn't give a 10 because they no fault of theirs my heater was not fixable. If you gave 0% financing they definitely would have had the job"

"Steve provided excellent customer service"

"My installer and his helper seemed very conscientious and did a beautiful job. My heater closet looks great!"

"Excellent Service - very professional"

"Brandon is first rate, considerate."

"He was on time, did the work quickly, was knowledgeable and was polite and professional."

"Your technician Brandon gave very good and thorough service. Wound up coming very late. Only other issue is that I receive too many phone calls after my appointment has been scheduled reminding me to schedule an appointment. This is annoying."

"The technician was very personable and checked everything thoroughly."

"Tech was personable and professional."

"Eric is the best!"

"Did a great job"

"Eric is the best tec. That you have."

"Scott Marshall is a very good service technician. He is knowledgeable, courteous, and pleasant. He serviced the systems ìn my former home and I requested him to service the systems here in my condo."

"The tech was clean an efficient."

"service person did excellent job, answers questions, was efficient"

"Installation was very quiet and professional"

"Excellent experience"

"You were out when you said you would be, the technician, Justin was great. He was very nice informative and answered all my questions and did a good job. Ive had to have other technicians out in the past, one was Steve who was also great and another whos name I dont remember but he was good as well. So far Ive had a great experience with your company."

"Courtliest"

"understood the situation with understanding."

"Steve was on time. He knew what he had to do and explained what service he was to provide. I was most pleased."

"Justin does good work he has been servicing my h/ac for years"

"Happy"

"Very courteous, knowledgeable,& professional."

"Steven is always very thorough with servicing our units! He always gives us feedback on what he found when checking on these individual units!"