Atmostemp Service Experts Reviews

"Answered all questions"

"Professional and always timely. Our tech, Justin Johnson, was thorough and offered suggestions for improvements when needed."

"Scott has not always been friendly and polite, but has always gone well beyond what was required to do a proper service call."

"Friendly , knowledgeable"

"Scott as always was great however the company I'm not happy with in regards to a warranty $10k for my unit and I'm told because I went through lowes I can't get the better warranty that my mother received and I referred her to them!"

"This Technician was very courteous and right on time. Another technician came out a few days before for the same problem but did not identify what the problem was. This technician spent the time to sort it out and was very efficient . Made me very happy to get the problem fixed. He deserves a bonus."

"the TECHNICIAN WAS interested in selling a new heater, did not check batteries in the thermostat, on sunday i went to start the a/c and it did not work, the same technician responded my call, and we changed the battery and the system worked."

"Steve consistently professional, knowledgeable, courteous"

"Knowledgeable"

"The technician was very nice. I thought he could offer a bit more of an explanation of what he did while he was here."

"He was very thorough in servicing our heater"

"On time. Clean work."

"Tech is very thorough and explains everything thoroughly. I feel like he has my best interest at heart."

"I have been using Atmostemp Service Experts for over 20 years. Scott the service technician that performed the most recent semi annual HVAC service on my equipment has done so for several years. In fact I specifically request him when making the service appointment. He arrives as scheduled and performs the required service in a professional manner."

"Brad answered all my questions and let me know what he was doing and let me know heating system was good to go"

"Technician Justin is a wealth of information. I request him each season because of his vast knowledge and attention to detail. Atmostemp has very good deals. And backs there work. The staff is always friendly and helpful."

"Steve always try to prevent problems down the road for me. He will explain technical information to me until I understood and satisfy!"

"On time,neat,informative."

"Technician was efficient and courteous."

"Riley Cavanaugh answer all questions in professional manner ,called to advise he was on his way and was very pleasant. He likes his job."

"Technician showed up early, was pleasant and knew what needed to be done"

"I never received a call back after one week. I had to call the office to remind them that I was still expecting a price quote."

"Steve diagnosed our initial problem on 9/2 and came back on 9/10 with Dustin to clean our vents and install UV lights and Charcoal filter. Very professional in his explanation and work done. We had to call him back on an emergency call on 9/17 and he diagnosed an additional problem we will correct. Steve ( and also Dustin) are a credit to your company in the timeliness and manner in which they attack a problem and provide corrective action"

"Technician was prompt, courteous and answered all questions."

"Steve is thorough."

"Steve and the other technicians were polite and professional."

"When you find a reliable company, and good techs, Why would you look elsewhere?"

"Quick response. Friendly, helpful and knowledgeable"

"consistent service"

"Very proficient"

"He was very thorough"

"He was here to do a job and did it. He had a person he called his ride along with him who we told was not to come in."

"tech left without letting me know the status of the repair or if he was even finished resolving problem. I have had mutltiple problems with this new system and to be charged for it was a big surprise."

"Technician explained too me exactly what he did to insure our a/c was working"

"Polite, clean, thorough. The pricing is more expensive but you get a lot back in return. My issue is not being able to register the Lennox thermostat."

"Arrived on time. Where very courteous. Took care in cleaning up after finishing"

"Technician showed up during the appointment time and was nice."

"HVAC runs better"

"He did a good job."

"Justin was fine and did his work. However there was a woman accompanying him, who, in my judgment, had absolutely no business being there. She said something about "learning things" and then tried to "sell" me on a "roof analysis" - in a TOWNHOME community. She stood around chattering about towel bars in her bathroom - and basically should never have been there, particularly in an ongoing pandemic. I don't EVER want to see anything like that again - it was not typical of the normal high quality AtmosTemp service."

"Eric always does a good job. Knowledgeable, courteous, patient and thorough Always cleans up and never leaves a mess. Respects my home and always wears shoe covers, etc."

"I was having an issue with AC and had no idea what it was. Steve and Tony troubleshooted and fixed my problem. They were on it immediately!"

"Waited till 11;00PM for a technician to show up after being scheduled for 5:15, called twice was told technician was running behind he would call before he came, no calls, no show"

"STILL WAITING TO GET BACK TO US ABOUT PROBLEM ONGOING"

"Tech was efficient & knowledgeable. Came quickly & fixed the issue right away."

"Customer Friendliness"

"engaged in doing the work the right way"

"Excellent prompt courteous service."

"Arrived quickly, fixed the problem, were very pleasant."

"Well I think it was Brian who while near the unit in the basement some items in boxes fell over and I was not told about it and just saw that this was done today; a light may be broken that fell onto the cement floor; I have always received AAA service from Atmostemp in the past; The agent that always comes to my house is Eric who is awesome but I understand he was on vacation this week. Anyway other that the above issue, the unit is functioning properly at least for now. My concern is that since there was a lightening strike, things may start to happen in days to come. At least that is what was communicated to me by an outside source regarding lightening.."

"Very prompt and efficient service provided"

"Friendly & answered all my questions. Cleaned everything - inside & outside units. Left everything very neat as it was when he arrived. Assuming the AC values were all OK, which he checked."

"Techs are extremely knowledgeable and accommodating. Office staff responded quickly to resolve my issue."

"Level of professionalism and technical knowledge."

"Great rep. Answered all my questions and sold me on the Advantage Program and Lennox brand."

"I was happy with the service except that my appointment was cancelled twice before it could finally happen."

"QUICK PROFESSIONAL SERVICE"

"The tech was very technically skilled. The delivery personnel made a serious mistake by sending a 40 gal tank instead of a 50 gal as ordered."

"Steve knows what hes doing. Very knowledgeable."

"Tech was very safe, paid attention to social distancing and wore mask the whole time. Worked quickly and efficiently. Was very pleasant."

"Justin had been to my place b4 & was well informed about my previous air conditioning problems. He was extremely nice respectful & considerate. I live alone and made me feel very comfortable."

"Can and a preventative my time up for my AC unit, about 4 days later my unit wasn't working. My unit is only 8 years ago & I never had any issues with it at all. Steve actually stay my unit was in perfect condition."

"On time professional fair pricing"

"Tony was the best salesperson I have ever dealt with. Reason being is that he listened to our needs and gave us a great path to get us where we want to be. He did this by not being pushy. A real honest person"

"Always professional."

"Technician was knowledgeable & answered all my questions."

"The issue wasn't resolved. We were told to expect a call the next day from a service manager. We received no call."

"Technician was very thorough, on an amazingly hot day he did not rush through my service call."

"I have a 10k system installed and you wanted to charge me if tech even touched it! all worked out but for the $100. I paid for service contract prior this conversation should have never been. Scott is great!"

"The technician was nice and polite but did not try to repair the issue instead I was told I need a new system and called a salesman to go over the option of purchasing a new system. I had another company come and where able to fix the issue. We have been using your service for over fifteen years and we feel that all you want is to sell us more things wether we needed or not."

"I had a problem and had service the same day"

"Polite, knowledgeable,"

"Very courteous and efficient young man. Very pleasant"

"Quick & thorough"

"The service technician showed up on time and worked neatly in my home. He seemed to do a thorough job."

"Eric and Paul were exceptional and very professional. They took their time in troubleshooting the AC unit [Eric for Dates 7/16 and 7/17 and Paul for Date 7/16). Having had both Eric and Paul to service my units in the past, I knew that I was in good hands; and as a result, I am not disappointed.They are excellent Technicians."

"Very professional and courteous. Answered all my questions"

"Ive been a loyal customer of Atmostemp Service Experts (ATS) the past 20 plus years, as such I purchased a new AC and Heating System from ATS approximately 9 years ago. Further I also purchased a Maintenance contract for professional services from ATS which includes, but not limited to; two yearly routine visits to ensure that my systems are running property. I thought ATS would conduct a professional inspection (as per my maintenance contract) to make sure the systems are working properly which is the reason why pay for a maintenance contract with ATS. However the past several regular maintenance visits Ive had the same problem with water leakage from a clogged trap that resulted in a flooded basement. The problems should not have occurred if my air unit was properly checked, cleaned and maintained by the ATS technician who was called out for the regular maintenance. Because of this, several times my basement has been flooded. I contacted ATS on numerous occasions and your Technician Steve Marshall came and fixed it. Steve did a great job! Im writing this letter to you as today to advise you once again the system has flooded my basement.(06 July 2020) Each time I have had replaced furniture and a rug that was ruined, not to mention the time, effort and aggravation of having to clean up a flooded basement. To say Im very disappointed in the Service would be an understatement. I have complained about these issues numerous times to ATS personnel. I have been extremely patient, probably more than most people in this situation. Now that my children are out of the house I dont go to the basement as frequently as I used to so when the system I purchased this from ATS fails and floods my basement sometimes I dont realize it for several weeks. The results of these issues are Im seriously concerned with mold in the affected areas in my basement. I have always paid my bills to ATS on time and expect quality maintenance and professional level of service from ATS, continuously, not sporadically. On your website your company states owning a HVAC system you shouldnt be worrying Now, I worry, every time I come home and check the basement hoping its dry. You advertise 100% satisfaction guaranteed. Im not satisfied. I called about these issues and spoke to Justin on or about 10 days ago and still waiting for a resolution about this matter."

"They spent the time needed to fully complete the job even faced with some additional challenges"

"Very courteous and engaging"

"Scott performed a very concise and thorough service"

"Scott S. and EJP did an excellent install in a clean and timely manner."

"Paul knows the house systems, and always does a great thorough job."

"Scott did good work."

"The technician said he could not put in a new attic fan because of the way the current fan was installed. He said it required going on the roof, and he is not allowed to go on the roof. Since Atmostemp installed the HVAC system in this house when it was built, I would think they would have installed the attic fan in such a way that it could be replaced when necessary. Very disappointing."

"Nobody gets a 10"

"Knowledgeable and courteous"

"the technician was very courteous"

"Steve arrived on time. Great guy! You could tell he liked his job. Very knowledgeable about our system and took care to make sure all was good before he left."

"Kim made sure we were first up on a holdiay monday morning given the noise present in the ac unit - thanks."

"The technician was thorough explaining everything and left the area clean."

"Justin was probably one of the best technicians Ive had to my home. He was very pleasant, courteous and professional. I really appreciated his honesty."

"He was efficient, quiet but answered all our questions and noticeably improved our system."

"Sean was professional and courteous"

"He goes about his work and does. Good job"

"Scott was very through in checking the unit. He explained as he tested found the problem, and looked for every solution possible. Scott was respectful, and friendly but professional. He is very knowledge at his job."

"I trust Steve to do the right thing for my system."

"Very professional and friendly"

"Excellent technician who fixed our issue"

"Very professional. and thorough service"

"I've had Sean at the house several times...mainly for tuneups. He has always been pleasant, respectful, honest, and thorough. I'm hands on. Although I don't do the tune ups or repairs, I like to understand how things work. Sean has always taken the time to explain what he's doing and how things work. A+ for Sean. I will request him in the future."

"Very nice technician and answered all my questions."

"Tech is very thorough and professional"

"Paul is always professional and nice"

"Eric is the best tech we have every had! Does a great and clean job! We always ask for him!"

"Eric is the best!"

"..."

"He was prompt and did thorough tune up. However, he failed to mention that the filter needs to be replaced annually. I scheduled another appointment to replace electrostatic filter."

"was on time, explained in clear terms what he did; worked professionally. and, most importantly, fixed the issue"

"Friendly, clear and concise to the point."

"Our technician was courteous and thorough."

"HE WAS EFFICIENT AND EXPLAINED EVERYTHING HE DID"

"The technician was very knowledgeable and spent time explaining the issues to me. I never felt rushed and felt that he was extremely proficient at his job."

"Unreal how you company operates as far the technician be a joke when I tried to call back and couldnt speak with supervisor never even call me back now dont bother."

"Good job"

"was friendly and efficient"

"Very friendly, professional, and knowledgeable."

"Steven is knowledgeable, courteous and thorough."

"Followed regulations and was respectful"

"Courteous and helpful"

"Everything went quickly and smoothly. Technician very friendly."

"Arrived on time and the tech was extremely helpful and knowledgeable"

"Tech called before arrival...was very courteous and conscientious. Provided needed services quickly and efficiently."

"When we did the math for ten years, we would be paying double of what the unit costs. It its a total rip off. Darren was nice, but the company's sales presentation is flawed. I like total honesty from the beginning if I am going to do business. we had to cancel because of this."

"Technician approach to work, ability to fix the problem, explanation given to fix the problem, and friendliness."

"Shawn was very professional and resolved our problem quickly"

"The technician was great Super friendly Very patient Explained everything But I had a 10 to 12 appointment And he arrived at 355pm"

"Excellent technician"

"Brian was professional and explained what he did and listened to my concerns"

"The technician was very helpful in explaining the issue and fixing it in a timely manner. He wore his mask and was very polite"

"Level of professionalism was amazing. A+"

"I called around 6:30 PM and was on hold for about 15 minutes. I assumed it would be very late when a technician could come. Paul came around 8:30, wearing his mask, and proceeded to replace the broken part. The job was done by about 9 PM. He never had to enter the house, which I also appreciated since COVID 19 is still a serious concern. Thank you!!"

"I wish l paid more attention to names but this is the second same technician that arrived and l am always pleased with his great service."

"He's was very polite. Wore a mask and put on booties before entering house. He did a good job as far as I can tell."

"Very efficient, service guy came for previous services, professional and friendly"

"Scott always does an excellent job!"

"All the call the calls I received for the appointment"

"Eric has been my tech for years and I always request him. Knows his stuff and very nice person."

"Excellent prompt friendly"

"Shaun was very courteous, respected our home and followed all CDC guidelines. He also did a thorough job."

"The technician was very friendly, curious and noticeable"

"Very courteous and professional"

"Technician is knowledgeable and pleasant."

"Eric is always very helpful and does a reat job."

"Polite, efficient and thorough"

"knew what he was doing great tech"

"Took care of everything and communicated all important information"

"He answered all my questions and made suggestions."

"thorough inspection"

"He found and fixed the problem."

"Due to social distancing not sure all that was performed....seemed like a quick visit"

"Been with Atmostemp for years - and also my tech, Brian. Always a great job and respectful of our home and property."

"Justin was on time, courteous, and very efficient."

"Technicians were very professional and efficient."

"He did his job and did not waste time"

"Scott is great!"

"Steve (technician )took care problems with no problem."

"The technician Justin did an excellent job."

"Technician was dirty and disoriented. Had difficulty located the front of my condo building and put me in uncomfortable position to find him in the parking lot. Left my unit without saying he was not going to do the work."

"Excellent response, friendly, git the job done."

"The mannerism and professional methods deplored surpassed any ever shown by Atmostemp personnel."

"The work was well done."

"Went out of his way to resolve the problem"

"Steve provided excellent service."

"Did the job prompt and thoroughly!"

"Was told I needed a new unit. Wasn't worth it to fix it. South Jersey gas came out. Seals were loose washers we're missing. SJ gas technician put in seals. Did not need as much coolant as stated by your man. Technician made sure all the connections were tight. Test it again"

"Your staff are excellent, very efficient and courteous."

"Tony presented various options for replacing the existing AC unit and answered my questions with complete and understanding explanations. My decision on the selecting the new AC unit was done completely with out any pressure by Tony. It is apparent that Tony has much knowledge with regard to HVAC."

"Easy, efficient, helpful, caring."

"Thoroughness"

"Eric is always an excellent technician and does a great job with my systems each time he comes"

"He was on time, explained everything to us, socially distanced, and provided high quality of work."

"He conducted himself in a professional manner."

"Very thorough, courteous and explained everything to me."

"Paul did an excellent job and took the necessary time to clean the ac unit."

"Paul did not fully follow the protocol, when he returned with the signature page, he did not have gloves on and while I was not able to sign receipt, he wrote in the customer section COVID 19 which I thought was discriminatory and rude. Please do not send him back to my home. He also was. It familiar with my contract and asked me to pay 45 dollars with tax and I had to call until then he came back and said it was fine."

"Shaun was friendly and professional."

"Eric arrived within the time scheduled - was respectful of our home and personal space. His work was done with professional efficiency and he was attentive to all that needed doing."

"Your service tech broke the Nest thermostat as he was not aware it had been turned off for over a week and had no power. I had my warranty company HVAC company out to evaluate recommendation by your service tech to replace system. Warranty company conclusion and resolution was to install a stat while I secured a new Nest. I expect a call from a supervisor, a new Nest stat, and another tech to come out and perform spring maintenance on the system you suggested be replaced."

"Paul was like an old friend, polite, efficient, and informative. The only thing was the unit was very dusty. I thought he would blow it clean. If I am wrong I give him a 10."

"On time neat friendly and explained things clearly"

"Justin was above and beyond. As customers, we are not accustomed to such caring and thoughtful attention to our needs from any vendor with whom we have contact. He is a great asset to your company."

"Painless"

"Thorough service with reasonable recommendations"

"On time, Professional,"

"Steven is very thorough and explains everything. Super nice and friendly tech!!"

"Steve was very thorough and prompt, and courteous. Side note: please tell Steve he left a light stick here. We have it in our garage."

"Justin was timely and super polite!"

"very professional"

"Very helpful and kind"

"Justin was on time, personable, solved the problem and communicated well."

"Steve came on time and serviced our air conditioner. We use Steve because he has serviced our heating and air conditioning systems and knows them well."

"Friendly and dependable service"

"Especially in times like these he was very open to putting gloves on when asked and he was wearing a mask and booties when he came in. He was very courteous and I appreciated that very much"

"Justin forgot to turn on the switch back on to the water heater. Took a cold shower because of it since we didn't know at first."

"Missing parts (backorder)"

"We are moving and the inspection identified rust marks on the furnace. Scott determined that a hose was loose. He tightened it and provided necessary documentation to address the concerns."

"Timely, professional & quality work"

"Barely except when he came and went due to the Cornoa virus. He was clean and neat and went over what he found. He asked about setting up an appointment for a sales call for A/C sales and I said I would speak to my husband. Yesterday a sales agent showed up to the house. Very disturbed by that."

"Great job communicating during the pandemic."

"Prompt. Caring. Explained process of cause and treatment. Efficient left shed cleaner than he found it!"

"Scott is the best."

"did not fix issue and charged too much to continue to try to fix ,,, got a second opinion and was 60% less price , i have been using for years and feel very disappointed with this past experience"

"I had a great experience. Everyone I spoke to on the phone was very friendly and helpful as was the technician who came out."

"Friendly, effi ent, knows the property and the system"

"Brian explained everything that had happened with installation of new roof and cause if no heat His patience, calm, knowledge, and sense of humor calmed us. Quick temporary fix gave us heat which today was really needed. Permanent repair next week"

"I couldn't give you a 10 because the filter for my unit was not available to the tec. He has to order it. I feel the company should have the parts needed for my unit on file so the tec can have with him. This is the second time this has happened."

"I feel he was sensitive and apropiate about the Covid 19 and had a mask shoe coverings etc"

"He not only serviced the unit but he made some suggestions about how to run the unit more efficiently. He also explained how to set the upstairs control box to take full advantage of the uv light we recently installed."

"Eric was very professional. Very knowledable. Works very clean. Gives you recommendations that helps to prolong your systems and explains in detail the services. Plus I have learned a lot about my systems through Eric's Explanations"

"Thorough & efficient. Always wore booties"

"Great technician team!"

"This was actually the last service that I will have at this address as we are moving in May. I let Scott know that. He pointed out some water stains that were from an old problem and noted that on his report for our home inspection."

"They installed the heater without putting in the filter. Another installer had to come back to install additional pipes and install the heater. The guy that installed the filter scratched and dented our new black stainless steel refrigerator."

"job well done"

"Technician preform checks on heater and A/C system. Normally, I like to be with the technician while they do their work but unable to follow him this service call being I'm on crutches. He did answered my questions and removed A/C cover to do his work. He placed cover in the garage for me."

"They were all very courteous and professional"

"Tech was very courteous and friendly. Gave a very thorough inspection and service to my system. He has always done a professional job. I apologize for not remembering his name."

"Steve met all of my expectations and the changeover from winter to spring and summer in our system"

"The technician was efficient"

"I feel Scott is very competent and he is very helpful answering all my questions"

"Professional, courteous, and service above and beyond expectations ????????"

"Tony was very experienced and presented his product very well."

"respectful, professional"

"The tech was awesome as usual. I'm so sorry I forgot his name."

"Please send Eric to my house in the future; we have a nice relationship and he looks out for me. I do not want any other technician to come to check my heater or ac. Thank You"

"Shaun was very nice and informative."

"SERVICE WAS EXCELENT HE WAS A GENTELMAN"

"Eric very helpful and friendly"

"I have worked with Scott on a number of occasions previously - and he was the first technician I met from Atmostemp, over 2 years ago. He is a pleasure to work with - he explains what he is doing, he is exceptionally personable, and I was happy he was assigned to my service yesterday."

"He arrived on time, worked efficiently, gave good explanation of the service he performed."

"Service was prompt and courteous. Brian is an excellent technician and a very clean and neat worker."

"Actually I was not at home during the appointment. My spouse was and she said the inspection went very well."

"Quick response late at night, technician provided quick service and was able to minimize the cost to me."

"The team knows our heater and is very nice and puts their shoe covers on!"

"Great quality work installing the dryer duct work. Added an extra brace to make sure the duct work didn't fall down."

"The tech did a great job."

"They were very informative and explained everything they were doing which was so helpful"

"Service man was on time. No problems with installation."

"Quick fix and knew what he was doing."

"He was Courteous and knowledgable. as well as respectful. Did a good job cleaning my furnace"

"Price was on the high side."

"Brian was great."

"He was very detailed and explained everything he was reviewing"

"Knowledgeable.professional, polite"

"the men were very polite and new their job. Also, had a part that our heater need and took care of it that day"

"George was great! He described exactly what he did for our heater (scheduled visit), was efficient with his time and he was very friendly. A perfect visit."

"On time and knowledgeable technician. Very good phone manners at appointment time."

"Steve was prompt, professional, knowledgeable and courteous"

"We have had Service Experts for 20 years and they are very responsible"

"Service was professional, cordial and efficient."

"Very polite and always corrects the problem"

"Because the response time was quick. The repairman was cordial and immediately knew the issue was related to a water leak that shut off our furnace and required a new sensor to replace the one damaged by the water leak. He was able to complete the repair in a very timely fashion."

"Brian was thorough and answered all my questions."

"Polite and efficient"

"THEY WERE THERE WHEN I NEEDED THEM"

"Fast service after I called in about non functioning furnace. Justin was at our home within 1 and 1/2 hours... as was promised when I first reported the issue."

"friendly and thorough and neat"

"Steve is always very helpful, courteous and pleasant."

"Paul was polite and explained everything. He checked the tstat message and then went to the heater, explained what he saw,possible cause, and then reset it."

"prompt sand professional service. on time."

"Technician was not prepared to perform proper maintenance for the furnace and did not have the proper equipment to do so. Asked he can barrow a towel to remove water from the pan and left over a gallon of water in said pan !!!"