Atmostemp Service Experts Reviews

"Always send person as soon as possible"

"Have always been pleased with their prompt and courteous service"

"Scott and Taylor were amazing wonderful. They were respectful of me and my.home. They explained the job thoroughly and were friendly as well as courteous. Always a pleasure doing business with you guys. Happy Healthy, Peaceful. Prosperous New Year??????. Keep doing the great job you've always done for me since 2018."

"Have been a customer since 1997 and all service has been great."

"Tayor and Steve did an awesome job!!! my unit is super functioning. I have great heat distribution all through the house. Thanks Guys"

"Came out on Christmas eve when we had no heat"

"The technicians were wonderful. They did such a great job and were neat and extremely courteous."

"Great job"

"I trust your company and the was overall satisfied. I felt the tech was honest and trustworthy."

"Its expensive"

"First rate job"

"Had no heat and within 5 hours of my call the technician was resolving the problem"

"Generally good service, on time."

"Eric is awesome , explains everything he is going to do and why he going to do it"

"This past summer it took 3 service calls and 3 different techs to fix AC. This past Friday, I had a service call to fix heater. It was working for a short amount of time and now it goes from working to not working."

"I was super impressed with Justin who was quick to respond and address the issue at no cost. The problem is: there shouldn't have been the issue in the first place, as brand new unit was just installed several weeks ago."

"because the service was great"

"Service has been good to excellent the past year."

"I called for service and although the problem was not an emergency the plumber came to the house the next day."

"Shaun was terrific."

"We have always had great service with Atmostemp"

"Competent professional"

"Not finish, didnt have valve for air conditioner and thermostat. Now just waiting."

"Technician really new job very informative, very professional and very informative"

"They havent finished, need to come back and install thermostat and valve for air conditioner. Did not have."

"Scheduling was not the best time of the year for me"

"Great communication and service technicians are always profession/helpful"

"Prompt response"

"Always professional and friendly. I also trust this company and the people you employ."

"Because of excellent customer service excellent workmanship, my heating and air-conditioning in my home"

"Over the years we have had goods results from Atmostemp."

"Technician was very helpful and answered my questions to my satisfaction"

"Great service!"

"the technician is prompt and knows his skill"

"Professionalism, efficiency, courtesy, honesty."

"After 22 years of excellent service and excellent products..."

"We dhave been Atmostemp customers for over 19 years and have been very satisfied."

"Friendly, knowledgeable.."

"We recently had to put in 2 service requests for the same issue."

"Professional service provided with a smile"

"Excellent work and honest"

"Professional & personable tech"

"Good service"

"I have a vision problem so its hard for me to read the text but Im very happy with Atmostemp and have been for 30 years"

"Timely and courteous service"

"Good service."

"on time/informitive/have use your company before/quick service"

"Professional"

"Product Knowledge"

"Overall good service"

"On time, Knew what they were doing, friendly and answered all my questions and concerns"

"service call went as expected"

"Always a thorough job by Justin."

"very professional, did not rush us, gave us honest info"

"While Justin was great, as usual. Somebody dropped the ball on the scheduling end. This appt was the result of someone missing the appt one week earlier. Never got a call the tech wasn't going to arrive, never got a call for a reschedule, no one followed up on why the tech didn't make the first appt. Again, Justin was great on this appt, as he has been in the past on prior appts."

"Customer Service"

"Service is very good!"

"Service has been very good for over 30 years at my previous house and 5 years at my current home."

"Justin was on time and very helpful."

"Reliable"

"Friendly technician"

"Professional, friendly, great customer service"

"Service was great"

"Continued Excellent service"

"My technician, Eric, diagnosed the problem, was very professional, and fixed the problem."

"He was on time and was very informative to all our questions."

"Reps are kind and knowledgeable"

"Excellent service"

"come out when needed"

"The end result was good. But getting there was a headache."

"Excellent service. Very knowledgeable."

"On time, very professional, provide d recommendations without pressure"

"Service expert was very knowledgeable and professional."

"Good work"

"It's a good deal"

"Very khowledgeville, personalville, eager to please."

"he identified the problem and had the needed part on his truck"

"The technician that came answered my questions and told me what he was going to do in language I could understand"

"Good technical service from Steve"

"Excellent service for many years"

"Steve Marshall provides outstanding customer service."

"excellent service for reasonable price"

"Reps are always helpful & knowledgeable. Using service for 23 years and recently added a 2nd home to the Maintenance program. Experience speaks volumes."

"This company has been servicing my HVAC system for 23 years. Technicians are always knowledgeable, professional & helpful. Recently added our 2nd home into the Advantage Program based on my experience."

"Technician was clean, polite and outgoing. He was knowledgeable, answered my questions and was extremely efficient."

"I have not always been happy with their service"

"Arrived on time and finished quickly"

"Technicians very professional and courteous"

"responsive, timely, knowledgeable"

"This visit was good, but previous visits were not."

"Our regular technician, Scott, is polite, conscientious and does a thorough maintenance job on our furnace, hot water heater and central air."

"Excellent"

"I have a very bad taste in my mouth about your scammy practice of sending sales reps out instead of the normal service technicians when your records show that HBAC Units are old. I am seriously considering changing companies for my HVAC servicing needs moving forward. This is no reflection on Steve and Scott, who are terrific."

"Tech completed work professinally. Service was completed correctly. Satisfied with the work completed."

"Dependable service, professional technicians, quality products and scheduling is an easy process. They arrive on time and ready to service or maintain our HVAC systems."

"Knowledgeable, efficient and polite"

"Always please with the service and the techs"

"Because after being loyal for 37 years, I found that the AC unit you sold me a year ago is not compatible with my furnace which you also sold me and the halo air cleaner is not installed properly and I was pressured into the AC unit during a fix who brought along a salesman even though it was fixed.Also you never helped with the rebate and the state rebate."

"Great service"

"always professional and does a great job"

"For the second time your call center told me that you don't service hot water heaters that you installed. I finally got someone to come to my house. He was accompanied by a salesperson that wanted me to replace a 6 year old hot water heater. The tech got the burner lit but ignored my question; why does it keep going out? less than a half hour after he left, it went out again."

"Scott is trusted, pleasant and thorough."

"Long time quality service"

"Our Tech. Steve, is personable, professional, and does a super job."

"Tech rep was top notch; knew his job and very thorough; nice to deal with. Problem is customer "service" reps. Not sure if they always know the problem you're trying to describe. In any event, you can't really have a discussion with them. There also seems to be a disconnect between them and the tech side/reps."

"Excellent Service company! Scott performed maintenance of my heating unit and gave excellent tips. 100% would use all services provided by Atmostemp and reference the company to friends and family. Thank you very much for providing the service that we trusted."

"Put me through 24 hours of aggravation and sent a sales person with the first tech to give me a price to replace a 6-1/2 year old hot water heater."

"Always great service by all the techs especially Scott and Steve. Even our dogs love them"

"I did not receive a receipt for my work. I usually get it sent email however nothing arrived yet. Can I get a copy please?"

"System has been nothing but problems . Brian the technician has been awesome but the actual parts and center service has not been good"

"Very knowledgeable, courteous, efficient and made good recommendations"

"Experienced technision"

"The technician was friendly and competent."

"Professional. Helpful. On time."

"Service is always good with very friendly and knowledgeable technicians. But, for the second year in a row, the technician did not have the right size filter for my system."

"Prompt and respectful."

"Benefit of our Plan are not very clear."

"Brian out technical was very thorough with the inspection and cleaning of our heater."

"Technicians always seem to be well trained and know what they are doing, also explain things very well and answer questions"

"Ease of appointment"

"Technicians are professional and respectful Of property."

"Great service"

"Steve Marshall is excellent!!! Easy to set up maintenance appointments"

"I feel confident when either Scott or Steve come to service my A/C heater which is why I gave it a 7, it would have been higher, but customer service is horriable. They do not listen to my requests, and never get any of my requests correct. The right hand does not not know what the left is doing."

"Atmostemp Service Experts is very reliable and dependable company."

"The sdervice and techs are excellent they care."

"Steve Marshall is the best"

"Appointments are kept within the service window, technicians are courteous and protective of our home and the work is always satisfactory."

"Proper technician makes a world of difference."

"Steve is excellent Explains what he did"

"tech was neat, professional and courteous"

"Technician was very helpful and professional"

"We can say without reservation that Atmostemp Service Experts are the best in the business. We trust them because of our experience with their Technician Eric. He is a highly skilled, dedicated, efficient and creditable Service Technician. In our experience, every time he takes on a job, he does absolutely magnificent work and his work ethics are above reproach. When Eric comes into your home you can count on him to puts 100% of his talents and efforts into that assignment until it is completed to his satisfaction and be assured his standards are of the highest quality. Eric was responsive to our questions and willing to explain the details and specifics of the job in a way we could understand. Thus, after his first assignment in our home we knew we could trust him with our HVAC needs. On October 7, 2022, we can honestly state without any reservations, Eric did a proficient and skillful maintenance job on your system. Eric is our guy every time! Without reservation, we highly recommend AtMostTemp and their technician Eric."

"Customer service"

"Excellent work and technician has a very pleasant personality."

"Technician was very knowledgeable and customer satisfaction sensitive."

"Great service"

"Professional and efficient"

"Staff very knowlegeable"

"Had a very bad experience with a recent install. It will take a while to gain back the trust and be able to recommend"

"Timely service and reminders!"

"Staff is very friendly and they do quality work."

"Nice, personable technicians, explain why the problem occurred and how they are going to fix the problem so you can understand"

"Provided prompt, friendly and efficient service."

"Steve Marshall has been serving my HVAC SYSTEM FOR OVER 10 years"

"Steve is an excellent tech. Very knowledgeable !"

"The technical expertise and friendly service were remarkable."

"They are Experts, they don't try to sell anything that you don't need. Technicians are very professional."

"I liked Shawn and all your other technitions."

"Bryan is an excellent boiler repair person. Unfortunately you say all your technicians are but that is NOT true."

"I am very satisfied with the services provided by Atmostemp."

"I have been with Atmostemp for 5 years and this shows my trust and loyalty to the works, the work and experiences I have had with them. No one stay with a company they don't trust. Love all you guys: Starting with Paul Carbone, Scott Marshall, Chris, Darren, and Brian."

"Professional, efficient & prompt. Very satisfied with all of the technicians who provided service."

"I feel the pricing is reasonable in comparison, the technicians have been friendly and prompt...appreciate that they call when they are on their way. Making an appointment was so easy online!!"

"On time and efficient."

"Always easy to schedule and very good response time."

"Steve, was respectful and helpful"

"Have been with them for over 16 years and they have always done the best for us."

"Very efficient"

"answered my questions on thermostate. did good job"

"Atmostemp Service Experts Technician Justin J. (Technician #139) provided outstanding quality customer service. He's very professional and knowledgeable when it comes to performing his job! He's also very friendly and with fantastic smiles! Additionally, Atmostemp Service Experts company provides great service and reasonable price, so far!"

"I "hate" the fact that you send a sales rep to every appointment.If there is a problem the tech can tell me, and if I want to buy something I will tell the tech. I don't need or want a sales person anywhere near my house"

"Eric was great.."

"Tech was great!"

"Service has always been excellent; more than 15 years."

"I have a customer for more than 18 years and have never had a problem."

"Steve is the best!"

"The technician was very professional and courteous."

"I would NOT however, recommend the technician (Rob). Furthermore, I would suggest they ask that Rob NOT be assigned to their job. On 9/19, Rob was sarcastic, condescending, and argumentative toward my wife; not at all what weve been used to from your Company in the past. My wife spoke with Eric (the General Manager) in detail that day, explaining her interaction with Rob and how upset and dissatisfied she was with his attitude toward her. Eric apologized and was shocked at Rons behavior. He reassured her that this will be taken care of. Since this was the first negative experience and it wouldnt be fair to judge the entire company by one technician, we will continue our relationship with your company."

"Always prompt, courteous service."

"always there and do good work"

"Always responsive And the service engineers are very informative"

"It is good to have dependable service whenever it is needed. Also, it helps to pay for the service on a monthly basis."

"Service & techs great, but yearly contract is pricey"

"Technician was very knowledgeable and polite. He had been here before. Made sure we understood what he was doing."

"The technician was very thorough."

"Technician Justin J.was great"

"Product way too expensive for me. Warranty not long enough. Tech did not know what brand she was selling until I corrected her."

"Expert information and experience and willing to discuss anything."

"Thorough and pleasant."

"Efficient service and always explains the steps they are taking"

"Professional and courteous service. I like the fact that the service team that put in my unit 16 years ago were the same people to install this new one. That speaks volumes, in a positive way, about your company."

"Excellent Technician"

"Dry professional and polite"

"Expert service, very satisfied."

"Excellent service Thank you Brian Hoffman"

"The gentleman that did our heater system checkup was very friendly but also very professional. He was very honest with me, and explained everything he did."

"I like to use the same technician, which I can get it."

"Quality service"

"Great response from service technicians. Customer service took a little longer to respond but they were professional. I have not yet received paper confirmation of my payment from the first service visit, I would like a receipt/invoice marked as paid."

"Professional, Courteous, Quick"

"They are reliable and knowledgeable."

"Never had a y issues. Always on time. Straightforward."

"GREAT SERVICE"

"Technician was great and answered my questions!"

"Knowledgeable and friendly and good service technician. I would have given all 10s but there was a mixup with my time/window but Roxanne and Shaun saved the day and made it a wonderful experience for me. Your office staff could use some improvement as far as scheduling appointments."

"Atmostemp is ALWAYS great and thorough"

"Justin T was very thorough and explained each step"

"They Stand behind their work."

"Shawn and Dan were friendly, knowledgeable and on-time. Price was very reasonable too."

"Nice company"

"They always do a nice job and the technicians are always friendly."

"Eric is the greatist"

"Very thorough with the service. Polite and always clarified the details of the service"

"On time, friendly, and informative."

"I asked for a service call and got a sales visit. The tech took the cover off of the unit and said the motor was running hot and I would need a new motor @$X price, or could get a new unit. In stepped the salesperson. Fear and pressure do not make for good judgement calls. Was very uncomfortable."

"Excellent service. Scott really cared about giving the best service."

"Good service"

"Very professional. Always makes me feel comfortable regarding their knowledge about the system. Not pushy or trying to upsell products or services."

"Always have done right by us"

"Excellent service Our question where answered. Thank you Brian Hoffman"

"Always friendly and courteous and knowledgeable."

"Excellent technicians in all aspects. Very professional."

"Always a good experienc"

"Timely, professional, pleasant."

"Since there are installation issues still not corrected, I can't provide a higher rating."

"Very prompt, knowledgeable and professional"

"I was able to get an appointment quickly, friendly and knowledgeable technician"

"Prompt and courteous service,the technician was very professional and proficient."

"Steve Marshall and Atmostemp are professional, knowledgeable, and always deliver top-notch service. They do everything possible to ensure the job is done right and that the customer is satisfied"

"ineffective Call Center-but local staff were excellent."

"THEY WERE FRIENDLY, POLITE AND KNOWLEDGEABLE. ANSWERED MY QUESTIONS."

"It was more expensive than I thought it would be."

"Service team is excellent!!"

"Very responsive. I called last minute and managed to schedule an appointment within 2 hours. The technician, Eric, was very professional, knowledgeable, fast and explained everything completely. I want him to service my account in the future."

"Friendly and very knowledgeable."

"Other than the call center, all local people are very efficient."

"Jim diagnosed problem late at night, said he would be back next day with part. He was and AC fixed before next heat wave."

"Did not have capacitor needed to fix the ac. Wanted to charge 311 (- 15% discount fir a bogus membership) when the part cost 27.00 and took all of 5 mins to put in. The rep never introduced himself. I was charged $87 fir a 10 min diagnosis. I loved atmostemp when they were a local provider. Now that they are part of Service Experts I will never use them again."

"Very professional, and clean"

"Simple and easy schedule, everyone I've dealt with is knowledgeable and friendly"

"Eric did a great job!"

"Eric was more than helpful with getting my problem fixed"

"THE TECHNICIAN SOLVED THE PROBLEM BUT LEFT SEVERAL BREAKERS SWITHED OFF WHUCH LEFT MY 95-YEAR-OLD MOYHER WITH OUT TV AND LIGHTS IN HERE TWO BATHROOMS UNTIL THE NEXT DAY. I WAS OUT OF TOWN."

"Fast, efficient, and for the most part friendly"

"The service attendant fixed the problem."

"I had a new unit installed about 4 weeks ago and they have been out 5 times to fix things. They never call back when i call them have to call multiple times. Very disappointed in service. Dave did come out on 5th time spent a lot of time to address one of the issues and i did appreciate that, but for a new purchase should not have happened and take 5 visits."

"Justin was awesome!! He knew what the issue was and fixed it pronto. Very nice and very personable."

"This was NOT a service call. This was a free price quote for a new AC system. The overall pricing for the complete system was a good price but the company does not take part in the PSE&G 10 year zero percent financing program and every other contractor I have spoken to does. Atmostemp's Advantage pricing is just WAY too expensive for what it supposed to deliver since some AC manufacturers have 10 yr parts and labor warranties on their equipment."

"Technician was awesome to work with, he took his time to explain what we needed, quickly gave estimate and scheduled work as soon as possible. He was professional, knowledgeable, and warm and friendly. Great customer service!"

"Technician, Justin, was awesome!"