Atmostemp Service Experts Reviews

"Eric (technician) knows our AC & heating systems well and us, too. That's why we request him to service our unit. We trust him. It's more comfortable to deal with the same person for a number of reasons."

"Did a very good job."

"technician, very polite, efficient and knowledgeable."

"The technician was knowledgeable and professional"

"The tech called me 30 minutes before he arrived, and explained everything in regards to my heating system and what I should look out for and be aware of."

"Steve always provides outstanding service! And answers all of my questions"

"Did every thing I expected him to do"

"The service technician was knowledgeable, friendly and professional."

"Timely response. Courteous technician who explained everything to me"

"Prompt and efficient"

"Excellent response whether for routine or emergency service, professional technicians and all around quality performance for past 18 years."

"Prompt, efficient, friendly"

"Speed & Quality of Service"

"Eric takes his time and is very detailed in servicing my heater systems and the humidifier."

"Jonathan was extremely courteous and answered all my questions concisely."

"Shaun called first, came on time, took care with my home, did what he came to do, explained to me what he did, and left."

"Technician was very friendly, knowledgeable, and willing to explain what he was doing and why."

"Steve is always very professional, pleasant, and provides good information."

"The technician was very efficient and also very polite."

"Justin was here on time. He did a nice job and explained everything to me."

"Professional and courtesy by Eric!"

"Truly professional"

"Steve was very knowledgeable and showed that he cared. As a consumer, that kind of treatment is always appreciated."

"Steve was very thorough ! Excellent technician"

"Technician very thorough and helpful."

"He took his time and he explained everything."

"1st appointment was a no show. 2nd appointmentDid not have my furnace filter to replace so I now have to schedule a third appointment."

"Friendly, on time, professional, good cleanup, reasonable price"

"Bryan was professional and extremely knowledgeable and a pleasant to talk to. You are very fortunate to have Bryan on your team"

"George discovered an issue, immediately told me about it & resolved it quickly."

"Technician was knowledgeable and very thorough in the work being done."

"Technician was very nice, but I have no idea what exactly he did. He also tried to upsell me for a new system, which we don't need."

"very knowledgeable service tech"

"They were informative and did their job."

"Steve Marshall is very knowledgeable and friendly"

"Steve gave me confidence when servicing my unit. I know he is Scott's brother and he has been servicing me for awhile. I do not like having new faces each time someone needs to come to my home."

"Very informative about my problem."

"very professional and courteous. Helpful too."

"Thought service tech was very efficient"

"Provider was timely and knowledgeable."

"Professional, courteous, friendly, efficient and wore as mask and booties in my home."

"Professionalism and Knowledge."

"Efficient, on time. Offered recommendation"

"Friendly and courteous service."

"your tech was professional, neat, clean, and personable"

"knowleable and professional."

"Punctual, Friendly and Knowledgeable."

"As usual Eric is a great technician and also very pleasant and courteous. Goes over and beyond in his service."

"Efficient Professional Thorough"

"Mix up on the appointment date but you sent Shaun over within 1/2 hour. He explained everything he was doing."

"Friendly and extremely helpful"

"Technician was courteous and seemed knowledgeable."

"The technician was very thorough and helpful"

"Justin is always very informative, pleasant, and polite."

"Erick was very professional and kind."

"Very reliable"

"very thorough"

"The gentlemen that handled the service were friendly, yet professional."

"Individual technician was very knowledgeable and although he did not remedy my problem, his diagnosis helped me to alternately pinpoint my problem and fix it."

"Timely, respectful of property, friendly and always honest about my needs."

"Tech very pleasant on time answer all questions explained the service. Great attitude!"

"I have had maintenance contract and am pleased with the service."

"Neat clean--explained everything done. Pleasant"

"Steve Marshall is an excellent technician and meets all of our requirements in every way possible."

"The technician arrived within the time window, showed respect for my home and completed his tasks in a timely and efficient manner."

"Thorough and knowledgeable"

"GREAT SERVICE HIGHLY PROFESSIONAL"

"Justin is always very professional,friendly and considerate."

"The technician was very good at explaining what he was doing and explaining my system to me. He was very knowledgeable. I was very satisfied with my service technician."

"Shaun was wonderful. He was very professional & answered all my questions. Very thorough."

"Brian was very thorough and readily answered my concerns regarding the recent heat wave and how my unit responded."

"Superb paint visit. Tech knowledge of Saint Tech was outstanding.Offered great hints for regular operation and maintenance."

"On time, professional, knowledgeable. I love the 2 hour window too."

"Brandon checked the system, cleaned the outside unit. Don't know what else he was supposed to do so this is hard to answer. PROBLEM BROUGHT UP TO BRANDON: 1) The inside unit leaks water on the floor underneath and around it causing the alarm to do off and the system to shut down. I have to dry the water sensor with a hair drier for about 1/2 an hour and restart the system. This has happened several times this summer. I mentioned this to Brandon that in all the systems I had they never did that. He called someone and explained it to them and he said they told him that was normal. I really don't think water leaking on the floor around the unit THAT IS ON A SECOND FLOOR ABOVE THE REST OF THE HOUSE IS "NORMAL". 2) Since Brandon has checked the system out, multiple times a day the AC runs for about 5 - 7 seconds then shuts off and after about 5 minutes it starts up and runs OK. Once again, this happens multiple times a day."

"I am comfortable having the same tech every time. He very pleasant & because he's formular with the unit he's servicing in my home."

"Technician was professional and courteous"

"Always on time/ professional"

"The technician was courteous, efficient, friendly and knowledgeable."

"technician knows our equipment and is very thorough in his explanations"

"He is knowledgeable and efficient"

"tech arrived when scheduled and was very polite and knowledgeable"

"The service professional was incredibly helpful, thorough, and customer-oriented. It was a pleasure to work with him."

"Technician was very polite and responded to my call in a timely manner. He was unable to fix the problem and suggested that I needed a new AC unit. I had someone else for a second opinion and I was able to get it fixed for 100$. I am just very disappointed and angry that I almost spend 7000-8000$ by believing in your technician. I am glad I got a second opinion."

"Eric was on time, polite & completed the work as needed."

"Riley was very professional and thorough doing his job. Also cared for our home"

"Xx the first time"

"Steve diagnosed the issue and systematically tackled the problem(s). Steve arrived on time and is extremely professional and courteous."

"Prompt response and professional service, very satisfied ??"

"He was very thorough"

"Eric is the best !!!"

"Easy access to schedule online maintenance, etc. The management team (Meaghan, Cindy) was very helpful. My favorite Technician (Justin Tech #139) is very knowledgeable, friendly and so nice!"

"Paul and Zach were the hardest working men. they were amazing"

"Scott did our service today. He was very thorough and explained things in a way that I could understand."

"Fast service Shaun (tech) was professional and knowledgeable. Pump available. Repair completed."

"The proper filter for our unit was not brought to the job. One would think that when doing seasonal preventive maintenance one would expect to replace the filter."

"They came back to fix the ceiling and its been the 4th time. I had a contractor go look at the ac unit and the pump is leaking causing more damage to our ceiling. I called back on Friday 3 times and still have not gotten a call back from the installation manager."

"Professional, courteous, pleasant. Willing to answer several questions."

"Scott was very thorough with explaining the problem and what the next step should be."

"Called to say they were on the way and arrived promptly just before appointment time."

"Paul Mike and Zack did a superb job nstallibg my new system on an emergency basis due to deteriorated condition if the original unit in my new home!! They were courteous and worked in extremely hot conditions!!"

"Timely response"

"Great job as always. Thanks Scott..."

"Technician checked things out & cleaned fins on outside unit by brushing fuzz/dirt off. I complained about condensation leaking out the bottom of the inside unit, but after he called "someone" he said that is normal and will go away when outside humidity goes away - DUH!!! Of course there will be no condensate leaking if there is no humidity! Since my unit is on the second floor, I HOPE IT DOESN'T RUIN THE DRYWALL ON THE CEILING BELOW IT OR CAUSE BLACK MOLD ON IT!. ALSO - there is a rattling sound coming from the evaporator cooler section when the AC starts running, which he said is "normal" (none of my other HAVC systems made that kind of noise). I HOPE NOTHING IS LOOSE IN THE EVAPORATOR COIL UNIT CAUSING THE CONDENSATE LEAKAGE! ALSO - I reminded him that our return air duct plenum on the furnace has about a 1 - 2 inch gap between it and the houses duct work connection (I've told all service techs that have come here as well as the people that installed the system)."

"Professional job done well and informatibe"

"Our AC had gone out on the hottest day. Atmostemp had someone there within a few hours and gave great service."

"Always first rate service."

"Justin was very professional, polite and friendly. He explained everything clearly and really went over and above with our AC tuneup."

"Eric was very polite and very knowledgeable"

"Justin was prompt, courteous and provided excellent service"

"Your prices are outrageously high. You spend to much on marketing and you can not compete."

"Promptness & knowledge of technician"

"He solved the problem"

"On time. Called ahead of arriving fixed the issue"

"Called for a service call and response was the same day. Tech was very professional, cover his boots before coming in the house and checked both heater and A/C unit."

"Quote for replacement ac and furnace. I received 3 quotes. Dave from atmostemp was the best person here but his price was the worst and the quotation page was psthetic for a 10k purchase very limited detail. This was not a service appointment."

"Prompt, on time & courteous."

"Tech was awesome."

"Fast and prompt to get a technician out to see problem. Work done is a timely manner. Brian was polite."

"Answered all our questions"

"He knew what he was doing was very knowledgeable our use these guys again"

"Very professional"

"Very considerate and did a great job"

"Didnt fix the issue, recommended we get better insulation or more ventilation. These should have been addressed prior to installation."

"Very efficient and prompt and nice people."

"Prompt response"

"Friendly, Respectable, Reliable Service"

"helpfull and knowledgeable"

"Professional. Clean work. Good explanation"

"Courteous, knowledgeable and at all times the ultimate professional"

"Our technician, Ron was great. Fast response on a Sunday night and a fast repair. Ron is a great representative for your company."

"on time; courtesy as always; very capable"

"Technician was very pleasant and efficient."

"Technician arrived on time and was professional and efficient"

"Scott was knowledgeable, insightful and had a great sense of humor. Given his input, I now have a complete understanding of the operations of my new HVAC system."

"The removal and install went well.we were told that our floors would be covered and protected. They were not. The foot traffic in and out of the basement made a horrible mess on the dark hardwood. When the old equipment was removed, areas of the floors were damaged as the equipment was repositioned to fit through tight spaces."

"The problem was not fuxed"

"On time, courteous, worked quickly"

"Did not provide service for dryer vent"

"Steven always knows the root of the problem!"

"happy with you for over twenty years, need I say more"

"Tech was a no show"

"Technician stated previous technician (Eric) missed not filling a coolant on the AC unit. He also gave us illogical advice and explanations. Such as keep AC thermostat higher on second floor? It's normal for temperature of the room to be higher than set?"

"He was very helpful and polite"

"Came on time, wore booties, was pleasant and efficient ."

"They didn't find the source of the problem I called for. Told me they would call the next day and I have yet to hear back. That was over a day ago."

"Quick and attentive to customer. Also, friendly. Did a good job!"

"Eric did a great job and everything was done as planneed"

"Great technician"

"Tech provided good service and explained everything he was doing. Also was very safety conscience."

"I always am extremely happy with Atmostemp. Everyone I have dealt with is very professional and knowledgeable."

"Scott was pleasant and efficient,as always"

"Unit works much better"

"Prompt, thorough + professional service."

"Pleasant and conscientious tech."

"Courteous, efficient personnel"

"Brian came earlier and went right to work. He found the problem and sovled it asap! He explained the problem and what had to be done. Awesome!"

"Justin services our HVAC at the beginning of the winter and summer season. He always does and excellent job and available for any questions."

"Responded quickly to my call and resolved the problem in a timely fashion"

"Very knowledgeable. Punctual. Easy to understand the problem we had."

"The technician did an awesome job showing us how corroded and unsafe the old unit was. Showing us rusted decayed areas of safety Hazzard. We appreciated his thoroughness to detail."

"Had to wait over 2 weeks for filter"

"Brandon was great. Very informative and extremely courteous."

"quick service"

"Even though I'm an advantage customer I still had to wait 24 hours for service"

"Very pleased"

"Eric has been help servicing our HVAC for a number of years and ALWAYS does a great job. This has nothing to do with Eric, but you didn't leave a gernal comment box. There is one are we have lost with you and that is our Plantium Plus program for the AC. After you did the oringnal install, and have been completing the annual serive, after 10 years, you stopped the program?? Someone in the finance office is looking at numbers and not loyal customers. If we hadn't installed the new heater a couple of years before. We would have gone with someon else. You can put a price on custome loyality. It is the most important piece. We will continueu your service for the balance of the heater program and then reevaluate if we are staying. Again, Eric was great."

"quickly fixed the problem"

"Happy with the service. On time. Courteous."

"The guys did an amazing job and made sure everything was up and running before they left"

"on time, called when he was on his way, and was very efficient"

"He was very knowledgeable about heater and AC And very personable and respectful."

"Scott does a nice neat job"

"Riley came right on time and did a great job"

"Thorough. Eric was very familiar with units."

"This question is so general that it's difficult to respond. Paul and the fellow who worked with him got the job done quickly and were very neat. If they hadn't left our water heater OFF, I probably would have given them a 10 rating."

"theservice person was prompt,polite, and efficient"

"Service was prompt, everyone was polite, and our house was left in good condition afterwards!"

"he called on his way, called again to tell me what was wrong and what the cost would be and finally he did a great job!"

"Brandon was very helpful and explained everything he was doing."

"Brandon was very professional and knowledgeable"

"Always pleased woth your service and on time performances"

"The technician took the time relatively then what I have seen from other companies to do the job right. You can visible see the results. He also pointed to a potential repair but did not pressure to have it done and provided an estimate and educated me the consumer on the risk of fixing and not"

"Communication between call center and technician very poor."

"knowledgeable, great communications ."

"Very considerate polite on time."

"He did a through check of our systems."

"Very professional and knowledgeable"

"Answered my questions, Got back to me in a timely manner"

"Justin was on time, courteous and explained issues clearly"

"Thought tech was very thorough"

"Shaun was very courteous, professional and mindful of my home and the task. He has a great personality and did a terrific job."

"On time, fast, efficient"

"Technician knows his stuff!!"

"Steve always professional and informative. Very courteous."

"Efficient care of my AC"

"He was on time and was very professional."

"Came on time, called before arrival, did what they said they would do, and provided info for future services. All good. Small thing, left dirty filter in crawlspace."

"Polite, thorough, does an excellent job."

"Everything was done well."

"Eric arrived within the appointment time window, was courteous, helpful and informative as to what he was doing and answered our questions. The service quality of Atmostemp is A+. We know this after being a satisfied customer for 18 years."

"Although the service was done in a timely and fairly efficient manner, I was charged $307 for the turbo capacitor used for the repair. I later checked the price of this capacitor and found out that it can be purchased for $95.47 at Home Depot. The price I was charged for the capacitor was more than triple what the actual cost of the item is and I think it was outrageous to be taken advantage of in that manner. I would greatly appreciate it if Atmostemp would refund me $100 of the exorbitant amount I was charged for the turbo capacitor."

"Good response but I had to troubleshoot"

"The service workers they sent were very nice , on point and courteous"

"Erici very knowledgeable and professional."

"Scott is personable, professional, and well trained."

"Scott the tech very good"

"GOOD SERVICE"

"Very efficient and explained everything before and after."

"Prompt. Courteous."

"Timely service and well done"

"Technician was conscientious, knowledgeable, and explained what he did. He also called before he came and followed cdc guidelines while in our home."

"Technician was professional and thorough. Answered all my questions and did a great job."

"Very thorough in explaining pricing and service provided for install"

"The technician was very knowledgeable and courteous."

"Eric is a wonderful technician."

"A technician and a salesperson showed up to my appointment today. I was told my contactor on my outside unit needed to be replaced. I told the gentlemen to let me know how much it was before doing anything. Then the salesperson intervened and was trying to sell me a whole new hvac system which was confusing and intrusive since I was trying to continue my meetings for work. Next thing I know, the technician replaced the contactor without my approval. It was very unacceptable that someone just did a bunch of work without me knowing the cost up front. This was the most chaotic and unprofessional visit I have had to date. I will probably be looking elsewhere for my servicing needs."

"always on time, clean, professional"

"Shaun our technician #260 is Professional and knowledgeable. This technician #260 is an excellent representative for Atmostemp."

"Sometimes I feel like they are trying to upsell -- trying to get me to buy a new heater when it's working fine."

"After getting the scheduled service and equipment straightened out the following day the service technician was very friendly and very professional. He answered all my questions and was very tolerant of my lack of AC knowledge. He was also very apologetic about the mistake. I don't remember his name but he can come back anytime."

"Professional, courteous and polite"

"technician was courteous, knowledgeable and friendly"

"He worked like a pro."

"Tech was very professional and considerate, knowledgeable and friendly"

"Tech was thorough and polite."

"Steven Marshall did an outstanding job in servicing my AC."

"Timely, professional and always good service. Provides suggestions for updates or upgrades when needed."

"Riley was very Knowledgeable and Respectful !!!"

"Professional Work, On time."

"I was not happy with forced new thermostat. I'm adjusting. Work itself was good."

"Service is always fine"

"Did a great job"

"The tech. was on time. respectful of my home, friendly and professional."

"Very polite and curious, and quick. Answered all my questions"

"Technician was knowledgeable and friendly"

"Extremely polite, took time to explain what they were doing. Offered advice to us on how to maintain optimum efficiency."

"Seemed very knowageable, Was very efficient and courteous and ready to help. He solved the problem."

"Very pleasant and efficient"

"Efficient and professional yet personable technician."

"Units left on different modes & didnt work"

"He was informative about the repair."

"Issue was resolved same day"

"Riley was timely, friendly & thorough"

"Shawn was courteous,kind and gave us many options for helping our system to work better."

"Very polite and thorough rep."

"Prompt, polite and knowledgeable"

"Shawn Tech #260 was on time and very polite and explained in detail the issue with the heat."

"Replaced filter. I asked the Service Expert to check to see if the unit in the heater area was Humidifier or dehumidifier. I had mold problem near the heater area. It was removed by a specialist. They wanted to know what the unit was inside the heater area."

"Technician was very friendly and explained what he did. He kept work area neat and clean."

"very pleasant and professional"

"Good service by qualified techs"

"Once I explained the issue I had with the last service call, Steve Marshall took extra time to make sure all was in good working order before he left. I will definitely request him when service is needed."

"PROFESSIONAL"

"The technician was professional. The technician indicated "fair" to 3 items on the service evaluation sheet but did not inform me of this prior to leaving the appointment. Because of his strong foreign accent it was difficult to understand what he was saying ."

"Even though it was a new system 6 months old Brandon still took the time to check everything and answer some questions I had."

"Techs were pleasant, efficient and respectful."

"Tech was great at what he does"

"Service was thorough. Technician was courteous. My questions about the humidifier were answered clearly."

"great service"

"Professional"

"Friendly and professional as always That is why I have the contact with them"

"I have been an AtmosTemp customer in South Jersey for several years, and have had consistently good service, good, helpful, friendly and well trained technicians."

"Very timely , professional , knowledgeable"

"Knew what he was doing. Answered questions not directly related to his visit. BUT technician who was here in October installed a much larger capacitor than the one that he took out. This triggered a service call in February, due to the system running very slowly, overheating and shutting down. Correct capacitor and new filter (which was very dirty after only 4 months!!!), solved the problem. Current technician believes the capacitor caused the overheating problem, not the filter."

"on time thorough clean"

"Eric was very knowledgeable and carefully attended to what needed to be checked and done. He explained his work in a friendly manner, giving me guidance as needed."

"Justin was incredibly thorough and knowledgable"

"Efficient"

"Knowledgeable and efficient"

"Great experience as always!"

"Cannot provide replacement thermostat. Still no replacement. It is your recommended system"

"Josh explained what he did, thoroughly,. Answered my questions. Mel"

"Justin did a great job!"

"Good service, on time, kind, patient, explained everything"