Atmostemp Service Experts Reviews

"Always prompt, courteous service."

"always there and do good work"

"Always responsive And the service engineers are very informative"

"It is good to have dependable service whenever it is needed. Also, it helps to pay for the service on a monthly basis."

"Service & techs great, but yearly contract is pricey"

"Technician was very knowledgeable and polite. He had been here before. Made sure we understood what he was doing."

"The technician was very thorough."

"Technician Justin J.was great"

"Product way too expensive for me. Warranty not long enough. Tech did not know what brand she was selling until I corrected her."

"Expert information and experience and willing to discuss anything."

"Thorough and pleasant."

"Efficient service and always explains the steps they are taking"

"Professional and courteous service. I like the fact that the service team that put in my unit 16 years ago were the same people to install this new one. That speaks volumes, in a positive way, about your company."

"Excellent Technician"

"Dry professional and polite"

"Expert service, very satisfied."

"Excellent service Thank you Brian Hoffman"

"The gentleman that did our heater system checkup was very friendly but also very professional. He was very honest with me, and explained everything he did."

"I like to use the same technician, which I can get it."

"Quality service"

"Great response from service technicians. Customer service took a little longer to respond but they were professional. I have not yet received paper confirmation of my payment from the first service visit, I would like a receipt/invoice marked as paid."

"Professional, Courteous, Quick"

"They are reliable and knowledgeable."

"Never had a y issues. Always on time. Straightforward."

"GREAT SERVICE"

"Technician was great and answered my questions!"

"Knowledgeable and friendly and good service technician. I would have given all 10s but there was a mixup with my time/window but Roxanne and Shaun saved the day and made it a wonderful experience for me. Your office staff could use some improvement as far as scheduling appointments."

"Atmostemp is ALWAYS great and thorough"

"Justin T was very thorough and explained each step"

"They Stand behind their work."

"Shawn and Dan were friendly, knowledgeable and on-time. Price was very reasonable too."

"Nice company"

"They always do a nice job and the technicians are always friendly."

"Eric is the greatist"

"Very thorough with the service. Polite and always clarified the details of the service"

"On time, friendly, and informative."

"I asked for a service call and got a sales visit. The tech took the cover off of the unit and said the motor was running hot and I would need a new motor @$X price, or could get a new unit. In stepped the salesperson. Fear and pressure do not make for good judgement calls. Was very uncomfortable."

"Excellent service. Scott really cared about giving the best service."

"Good service"

"Very professional. Always makes me feel comfortable regarding their knowledge about the system. Not pushy or trying to upsell products or services."

"Always have done right by us"

"Excellent service Our question where answered. Thank you Brian Hoffman"

"Always friendly and courteous and knowledgeable."

"Excellent technicians in all aspects. Very professional."

"Always a good experienc"

"Timely, professional, pleasant."

"Since there are installation issues still not corrected, I can't provide a higher rating."

"Very prompt, knowledgeable and professional"

"I was able to get an appointment quickly, friendly and knowledgeable technician"

"Prompt and courteous service,the technician was very professional and proficient."

"Steve Marshall and Atmostemp are professional, knowledgeable, and always deliver top-notch service. They do everything possible to ensure the job is done right and that the customer is satisfied"

"ineffective Call Center-but local staff were excellent."

"THEY WERE FRIENDLY, POLITE AND KNOWLEDGEABLE. ANSWERED MY QUESTIONS."

"It was more expensive than I thought it would be."

"Service team is excellent!!"

"Very responsive. I called last minute and managed to schedule an appointment within 2 hours. The technician, Eric, was very professional, knowledgeable, fast and explained everything completely. I want him to service my account in the future."

"Friendly and very knowledgeable."

"Other than the call center, all local people are very efficient."

"Jim diagnosed problem late at night, said he would be back next day with part. He was and AC fixed before next heat wave."

"Did not have capacitor needed to fix the ac. Wanted to charge 311 (- 15% discount fir a bogus membership) when the part cost 27.00 and took all of 5 mins to put in. The rep never introduced himself. I was charged $87 fir a 10 min diagnosis. I loved atmostemp when they were a local provider. Now that they are part of Service Experts I will never use them again."

"Very professional, and clean"

"Simple and easy schedule, everyone I've dealt with is knowledgeable and friendly"

"Eric did a great job!"

"Eric was more than helpful with getting my problem fixed"

"THE TECHNICIAN SOLVED THE PROBLEM BUT LEFT SEVERAL BREAKERS SWITHED OFF WHUCH LEFT MY 95-YEAR-OLD MOYHER WITH OUT TV AND LIGHTS IN HERE TWO BATHROOMS UNTIL THE NEXT DAY. I WAS OUT OF TOWN."

"Fast, efficient, and for the most part friendly"

"The service attendant fixed the problem."

"I had a new unit installed about 4 weeks ago and they have been out 5 times to fix things. They never call back when i call them have to call multiple times. Very disappointed in service. Dave did come out on 5th time spent a lot of time to address one of the issues and i did appreciate that, but for a new purchase should not have happened and take 5 visits."

"Justin was awesome!! He knew what the issue was and fixed it pronto. Very nice and very personable."

"This was NOT a service call. This was a free price quote for a new AC system. The overall pricing for the complete system was a good price but the company does not take part in the PSE&G 10 year zero percent financing program and every other contractor I have spoken to does. Atmostemp's Advantage pricing is just WAY too expensive for what it supposed to deliver since some AC manufacturers have 10 yr parts and labor warranties on their equipment."

"Technician was awesome to work with, he took his time to explain what we needed, quickly gave estimate and scheduled work as soon as possible. He was professional, knowledgeable, and warm and friendly. Great customer service!"

"Technician, Justin, was awesome!"

"Ive never had any issues with your company"

"Prompt and professional service"

"Professional and knowledgeable"

"didn't repair the problem,tried to sell me a new system instead.Another person repaired the AC unit with a $8 part,plus your replacement cost was 2x as high as others"

"The Tec, Eric and associate Mckenzie were both professional and friendly."

"my service technician was fantastic"

"Quick dependable service."

"great service"

"Timely and very knowledgeable"

"Excellent service- quality"

"He was friendly, on time and except for gps ,seemed to know what he was doing"

"Great service"

"Very efficient , honest & affordable"

"The men did a good job"

"I received the Best Quality of Care"

"I am generally happy with my service so far"

"Just signed up so not aware as yet"

"Prompt service, very knowledgeable and stellar workmanship."

"On time friendly answered my questions"

"had some issues that I thought could have been identified and discussed before installation"

"Very nice"

"professional technicians, respectful, knowledgeable. prompt and clear communication about appointment"

"Service on time as promise but billing is little bit confuse."

"Professionalism expertise"

"Always have outstanding service technicians!"

"Efficient, knowledgeable, polite, fair price"

"Technicians were very friendly, helpful & professional."

"The guys that came to my house seemed to know what they were doing"

"Paul and Zach were very professional and did a great job"

"Great service reasonably priced"

"Showed up on time Explained everything Polite and knowledgeable"

"Very professional"

"Reliable and gives me peace of mind"

"Charged me too much money for 10 min visit. No follow up. I want refund."

"In general, I have been happy with the service, but this last service appointment was disappointing. When I scheduled I notified the scheduler that the technician would need to wear a mask inside. She made a note of this and this was confirmed at the confirmation call. However, the technician (Robert) arrived at my door without a mask. I had to provide one for him and he did not seem pleased that I needed him to wear one. I explained there was a person at high risk in the home and he wore it, but he continued to let it slide so that his nose was not always covered which increases risk to my family member. He later asked me to use my garden hose to clean out the coil in the unit outside. The hose and spicket is in the back of the house and the AC unit is on the side, so he needed to bring the hose around the house through the fence. When I went outside after he left, I found the hose just left at the side of the house (not returned to the back), my fence gate left wide open, his shoe covers left at the side of the house in my yard next to the hose, and the side panel of the unit was not closed properly. I have photos of this and found it very disrespectful that he did not bother to clean up or close the unit correctly. It did rain heavily while he was outside, but when he came into the home to finish up afterwards, the rain had stopped. So, he could have cleaned up and closed the unit at that time. I have never experienced this before with any of your technicians. I am hopeful this never happens again and that this specific technician is not sent to my home. I am also hopeful the communication can be fixed so that technicians arrive with a mask if one is requested."

"Prior to this service maintenance call, I always referred Atmostemp to family and friends. But since Thursday we are upset and angry. Our system has been running perfectly fine. it was installed by atmostemp and always maintained by Atmostemp . However once the technician realized that it was the original system he only wanted to talk about having our entire system replaced. And Im not even sure then what was done on the outside AC units. Because he told me that they were not serviceable. So I have records from last year that showed that the technician serviced them with no problem. I understand if they are outdated because of the R 22 Freon issue but nothing was done for my service call as far as I know. But fyi our technician was nice and knowledgeable and respectful and so was the comfort specialist. However it became a game of money and it was very disappointing because we have kept our business with you for almost 15 years."

"Your people are quite competent, interesting and enjoyable."

"a consistantly high level of service, good people and quality products at a fair/competitive cost."

"excillent service"

"technician was quick and honest. He did what needed to be done and no more."

"he came out because I didn't have the booklet to program my new Honeywell thermostat. He showed me how to program it and he had an extra booklet in his truck so I can add it to my phone"

"Shaun was very professional and friendly. He addressed all of my questions and concerns"

"Sometimes dont show up between the hours given."

"The tech was polite, thorough and clean."

"Steve was wonderful to work with and the service guys knew the system very well."

"Knowledge, communication skills, pointing out opportunities to extend the lift of our equipment.."

"Easy and reliable"

"Appointment was good but just barely on time."

"Speedy service, friendly, technicians"

"The technician who arrived to troubleshoot the system was very prompt, courteous and informative. The salesman (Lorrenn) who met with me to discuss my options was also very prompt and courteous. He was very knowledgeable in presenting all avenues available to me going forward. The few issues that he wasn't sure of, he was able to find out in short order. Each of the Atmostemp employees that I encountered were personable and professional."

"been a customer for over 15 years. service, techs always great"

"Dependable, knowledgeable and have been a customer for a long time"

"Overcharged"

"Always a great job."

"Always professional and friendly."

"Skilled, polite and knowledgeable"

"Professional and courteous service"

"professional in all ways"

"arrived on time/ checked AC throughly/talked about new thermostate installed last time. it is not very user friendly he set temps for me"

"Very likely"

"They did a great job. Everything is working as it should!"

"quick response to my service request. professional attitude and work"

"Technician was very professional and courteous."

"Everything went well"

"I was given an app't for the very next day. The technician said with me until he was sure I understood the directions for the AC unit."

"You guys scammed me with a hidden fee, after signing up to the priority plan. Customer rep never explained that, I didn't know about "this other fee" until the tech informed me of this scammed job. All for the tech to come out and tell me my unit, uses Freon, which is no longer distributed in the US. Then the tech told ne I need to have a new ac compressor installed which cost anywhere 1k-$2700 but the job total will run me about $8,000. I found a local company who's doing it for a little iver 4th of what you scammersv quoted me. You're crooksI will never do business with you guys again. Please do not send any information to my house or emails to my email address ever again in life. This will go on your reviews as well. Clowns!!"

"He was respectful, efficient and professional."

"Everything was explained what was needed. The only thing was the seal was broken on the hot water heater when he was trying to find out what was wrong."

"prompt, courteous, competent"

"Everything went smoothly"

"Eric was informative, professional snd easy to converse with."

"Technician went above and beyond to clean my system up, and explain everything to me."

"The technician was more interested in selling me a new unit rather than providing the service that I paid for"

"knowledable and on time. also very friendly."

"Very professional technician"

"Good service and good sales."

"The Tech was professional Answered my questions in a way that I understood."

"The technician took his time with installation of a new thermostat reaching out for help to make sure the job was done completed"

"Scott is very good. He was informative and efficient."

"Eric always does a good job and is thorough and professional."

"Lou forgot to replace the filters in the minisplit til I mentioned I found them. He was very personable, full of information & options for repair or replacement of A/C units & seemed very capable & knowledgeable about minisplits & whole house units."

"Professional and courteous service. I am very happy with this technician. He arrived 30 minutes before the time frame agreed upon. I would have preferred that he not come early."

"Professional and quality service"

"I've been a customer since 2006."

"satisfie"

"The technician was prompt, courteous, efficient, and industrious."

"great customer service - able to get a tech out within a few hours - they were great - knowledgable and answered all of our questions."

"I always request that Brian be assigned to my spring and fall service appointments. He represents Atmostemp in a positive manner. Brian is extremely knowledgeable and readily answers any questions that I initiate."

"Very professional"

"Steve is always personable and professional. Knows our house and all the quirks. Best tech ever!"

"The Tech's were on time and quick about their business."

"Justin is awesome!! we request him first our maintenance. He is very through and explains all procedures."

"GREAT SERVICE"

"Great service person."

"Your technician was a true professional and answered all questions and provided some suggestions"

"He went out of his way to show me how the grills on the outside air conditioner unit needed to be washed down to assure the efficiency of the unit."

"Been using them for over 30 years. They are prompt, knowledgeable, thorough, and courteous at all times"

"Excellent and quite friendly service."

"Brandon was outstanding- professional , knowledgeable and personable"

"On time , good personality and good service"

"Technicians are always very knowledgeable and take great care at our home."

"Technician was on -time and did a good job servicing my A/C."

"The service was excellent. My questions were answered and suggestions were given to protect my air conditioner."

"Technician was very professional and answered all my questions. It was a good experience."

"Very courteous and diligent"

"Happy with service. Resolved issues quickly"

"The Tech was very knowledgeable."

"very professional and courteous technician."

"hE CAME IN, GOT THE WORKDONE AND LEFT"

"Called ahead and came early; friendly and easy to understand and do business with"

"The technician did not have a filter for my unit. He was going to bring one the next day but did not."

"He was efficient, clean and on time! He also took time to go over my new thermostat with me."

"On time, courteous and professional. Bob was helpful and explained things that I asked about. Have been a customer for almost 20 years. Quite satisfied with products installed and serviced."

"Brandon did a good job."

"Technician, Brandon, was very curteous, knowleageable answer all my questions."

"Eric is an excellent Technician who thoroughly covers all aspects of both my units."

"Very professional ."

"like to have people that have been to my home and I trust"

"I spent $20,000 on a brand new unit and you folks can still not get heat or air to my back offices its absolutely mind blowing that you cant do it"

"Arrived promptly, clean neat and courteous"

"Very friendly and knowledgeable. Answered all my questions and concerns."

"service prompt, efficient, minimal disruption"

"Service was timely and technicians were very professional."

"On time and thoroughl."

"Every thing was explained. The tech was polite, clean and knowledgeable"

"service has always been excellent."

"Agent was prompt, knowledgeable & pleasant."

"A temp was very easy to deal with and the service was good"

"Prompt, thorough, and friendly."

"The service guy was very polite and pleasant. He really seemed to know what he was doing."

"Justin was very good, thorough."

"Brandon was thorough and explained what he had done."

"Justin is always polite and professional."

"Technicians are great. Know what to do with equipment and very polite"

"Shawn was pleasant, efficient and professional."

"Expertise of the technician"

"The technician was very efficient and explained everything he had accomplished."

"The gentleman who came out was extremely personable and professional. Provided great service and answered all my questions."

"Friendly, professional, and knowledgeable thats how Id describe my experience with Cindy, Eric and Dan. Thank you for all your help. Been a customer for 35 years."

"Prompt service"

"Nice guy very informative about system"

"On time and on point. Did the service explained and moved on."

"Very knowledgeable and knew just what to look for."

"Visit should have been rescheduled as the weather was not fit for air conditioning check up. Testing could not be done due to frozen lines"

"Heater was fixed in minutes"

"We've used Atmostemp for years. All techs are knowledgeable and pleasant."

"Shaun was very thorough and informed us of everything he did."

"Scott is friendly, professional, thorough and courteous."

"Took care of the air condition unit outside. It had some mulch in the opening area. He cleared it out for us."

"on time and competent."

"Appointments are easy to make and the technician is always on time. He was very polite and did the job with no disruption to my normal schedule."

"Very thorough and took his time and knew exactly what to check and where to find what he needed to replace, repair, and or fix for our Spring Tuneup."

"Because service was excellent"

"We have such a wonderful technician, Eric. He is so expert at his job as well as being polite and friendly."

"everything was great"

"He got it fixed."

"The techs are just amazing"

"I appreciate the care, concern & skill of your technicians, especially Justin Johnson who I request all the time. I also appreciate your local (Berlin, NJ) staff.pleasant, responsive & very helpful. Not so with the out-of-state call-in center staff."

"The service was done on time"

"Our technician Brian was very efficient and thorough. Took the time to explain everything to us. We are VERY pleased with him!!!"

"Brian is very knowledge check the problem and fixed it immediately."

"Nice service"

"He was very nice well educated about what he had to do and great to talk to."

"Great job"

"We get the same person who knows our system and situation and he dows a great job. In and out pretty quick."

"Your tech never reached out to Lennox tech support to troubleshoot a wiring problem. Instead the tech forced open a damper and broke the bushings. Then your company had the nerve to send ridiculous estimates to install a whole new system. Now my damper is wrecked. Please train your technicians (Justin) better so they dont cause any more damage to anyone else."

"Excellent service"

"We received excellent timely service by Al, our contact person at the company."

"Very professional, good workers."

"Eric is the best. He came out in the middle of a snowstorm to make sure I had heat"

"Prompt answer and arrival of tech. Friendly tech, explained the issue."

"Steve rates a 10, he does an excellent job, always. The ability to reach office staff and communicate direction rates a 1"

"Prompt service"

"Your Tech's know what they are doing! They take the time to explain the problem and give the solution. They are polite and show respect. You guys are Great! Keep up the good work and Be Blessed in JESUS name, Amen."

"it was expensive. did not provide a real detail of the services. I ended up calling it again. I am not just a happy customer. I feel that the technician was not an expert. could not give me a real explanation to the problem. But yet charge me a lot of money. and I have to contact again for the next day to come to fix the problem."

"Very pleased. Did a great job and respectful."

"Technician arrived on time and was very friendly."

"The serviceman was polite, appropriately friendly, gave us good advice , arrived promptly, let us know he was on his way and performed the work in a professional manner."

"Friendly staff, wanting to help"

"Technician was both friendly and well informed."

"Eric was extremely efficient, friendly and professional while providing great service. He explained exactly the problem that caused my heater not to work. Before he left, he spent extra time making sure the heater was working properly."

"Friendly and professional"

"Mike came out to the house and was friendly, professional and made us feel at ease."

"The technician was very helpful, definitely put my mind at ease. He explained what he did and answered my questions"

"Technician always courteous and get the job done"

"technicians are polite and prompt"

"I believe that you guys over charge for repairs in order to push customers in purchasing extremely over priced replacement units."