Atmostemp Service Experts Reviews

"Our AC had gone out on the hottest day. Atmostemp had someone there within a few hours and gave great service."

"Always first rate service."

"Justin was very professional, polite and friendly. He explained everything clearly and really went over and above with our AC tuneup."

"Eric was very polite and very knowledgeable"

"Justin was prompt, courteous and provided excellent service"

"Your prices are outrageously high. You spend to much on marketing and you can not compete."

"Promptness & knowledge of technician"

"He solved the problem"

"On time. Called ahead of arriving fixed the issue"

"Called for a service call and response was the same day. Tech was very professional, cover his boots before coming in the house and checked both heater and A/C unit."

"Quote for replacement ac and furnace. I received 3 quotes. Dave from atmostemp was the best person here but his price was the worst and the quotation page was psthetic for a 10k purchase very limited detail. This was not a service appointment."

"Prompt, on time & courteous."

"Tech was awesome."

"Fast and prompt to get a technician out to see problem. Work done is a timely manner. Brian was polite."

"Answered all our questions"

"He knew what he was doing was very knowledgeable our use these guys again"

"Very professional"

"Very considerate and did a great job"

"Didnt fix the issue, recommended we get better insulation or more ventilation. These should have been addressed prior to installation."

"Very efficient and prompt and nice people."

"Prompt response"

"Friendly, Respectable, Reliable Service"

"helpfull and knowledgeable"

"Professional. Clean work. Good explanation"

"Courteous, knowledgeable and at all times the ultimate professional"

"Our technician, Ron was great. Fast response on a Sunday night and a fast repair. Ron is a great representative for your company."

"on time; courtesy as always; very capable"

"Technician was very pleasant and efficient."

"Technician arrived on time and was professional and efficient"

"Scott was knowledgeable, insightful and had a great sense of humor. Given his input, I now have a complete understanding of the operations of my new HVAC system."

"The removal and install went well.we were told that our floors would be covered and protected. They were not. The foot traffic in and out of the basement made a horrible mess on the dark hardwood. When the old equipment was removed, areas of the floors were damaged as the equipment was repositioned to fit through tight spaces."

"The problem was not fuxed"

"On time, courteous, worked quickly"

"Did not provide service for dryer vent"

"Steven always knows the root of the problem!"

"happy with you for over twenty years, need I say more"

"Tech was a no show"

"Technician stated previous technician (Eric) missed not filling a coolant on the AC unit. He also gave us illogical advice and explanations. Such as keep AC thermostat higher on second floor? It's normal for temperature of the room to be higher than set?"

"He was very helpful and polite"

"Came on time, wore booties, was pleasant and efficient ."

"They didn't find the source of the problem I called for. Told me they would call the next day and I have yet to hear back. That was over a day ago."

"Quick and attentive to customer. Also, friendly. Did a good job!"

"Eric did a great job and everything was done as planneed"

"Great technician"

"Tech provided good service and explained everything he was doing. Also was very safety conscience."

"I always am extremely happy with Atmostemp. Everyone I have dealt with is very professional and knowledgeable."

"Scott was pleasant and efficient,as always"

"Unit works much better"

"Prompt, thorough + professional service."

"Pleasant and conscientious tech."

"Courteous, efficient personnel"

"Brian came earlier and went right to work. He found the problem and sovled it asap! He explained the problem and what had to be done. Awesome!"

"Justin services our HVAC at the beginning of the winter and summer season. He always does and excellent job and available for any questions."

"Responded quickly to my call and resolved the problem in a timely fashion"

"Very knowledgeable. Punctual. Easy to understand the problem we had."

"The technician did an awesome job showing us how corroded and unsafe the old unit was. Showing us rusted decayed areas of safety Hazzard. We appreciated his thoroughness to detail."

"Had to wait over 2 weeks for filter"

"Brandon was great. Very informative and extremely courteous."

"quick service"

"Even though I'm an advantage customer I still had to wait 24 hours for service"

"Very pleased"

"Eric has been help servicing our HVAC for a number of years and ALWAYS does a great job. This has nothing to do with Eric, but you didn't leave a gernal comment box. There is one are we have lost with you and that is our Plantium Plus program for the AC. After you did the oringnal install, and have been completing the annual serive, after 10 years, you stopped the program?? Someone in the finance office is looking at numbers and not loyal customers. If we hadn't installed the new heater a couple of years before. We would have gone with someon else. You can put a price on custome loyality. It is the most important piece. We will continueu your service for the balance of the heater program and then reevaluate if we are staying. Again, Eric was great."

"quickly fixed the problem"

"Happy with the service. On time. Courteous."

"The guys did an amazing job and made sure everything was up and running before they left"

"on time, called when he was on his way, and was very efficient"

"He was very knowledgeable about heater and AC And very personable and respectful."

"Scott does a nice neat job"

"Riley came right on time and did a great job"

"Thorough. Eric was very familiar with units."

"This question is so general that it's difficult to respond. Paul and the fellow who worked with him got the job done quickly and were very neat. If they hadn't left our water heater OFF, I probably would have given them a 10 rating."

"theservice person was prompt,polite, and efficient"

"Service was prompt, everyone was polite, and our house was left in good condition afterwards!"

"he called on his way, called again to tell me what was wrong and what the cost would be and finally he did a great job!"

"Brandon was very helpful and explained everything he was doing."

"Brandon was very professional and knowledgeable"

"Always pleased woth your service and on time performances"

"The technician took the time relatively then what I have seen from other companies to do the job right. You can visible see the results. He also pointed to a potential repair but did not pressure to have it done and provided an estimate and educated me the consumer on the risk of fixing and not"

"Communication between call center and technician very poor."

"knowledgeable, great communications ."

"Very considerate polite on time."

"He did a through check of our systems."

"Very professional and knowledgeable"

"Answered my questions, Got back to me in a timely manner"

"Justin was on time, courteous and explained issues clearly"

"Thought tech was very thorough"

"Shaun was very courteous, professional and mindful of my home and the task. He has a great personality and did a terrific job."

"On time, fast, efficient"

"Technician knows his stuff!!"

"Steve always professional and informative. Very courteous."

"Efficient care of my AC"

"He was on time and was very professional."

"Came on time, called before arrival, did what they said they would do, and provided info for future services. All good. Small thing, left dirty filter in crawlspace."

"Polite, thorough, does an excellent job."

"Everything was done well."

"Eric arrived within the appointment time window, was courteous, helpful and informative as to what he was doing and answered our questions. The service quality of Atmostemp is A+. We know this after being a satisfied customer for 18 years."

"Although the service was done in a timely and fairly efficient manner, I was charged $307 for the turbo capacitor used for the repair. I later checked the price of this capacitor and found out that it can be purchased for $95.47 at Home Depot. The price I was charged for the capacitor was more than triple what the actual cost of the item is and I think it was outrageous to be taken advantage of in that manner. I would greatly appreciate it if Atmostemp would refund me $100 of the exorbitant amount I was charged for the turbo capacitor."

"Good response but I had to troubleshoot"

"The service workers they sent were very nice , on point and courteous"

"Erici very knowledgeable and professional."

"Scott is personable, professional, and well trained."

"Scott the tech very good"

"GOOD SERVICE"

"Very efficient and explained everything before and after."

"Prompt. Courteous."

"Timely service and well done"

"Technician was conscientious, knowledgeable, and explained what he did. He also called before he came and followed cdc guidelines while in our home."

"Technician was professional and thorough. Answered all my questions and did a great job."

"Very thorough in explaining pricing and service provided for install"

"The technician was very knowledgeable and courteous."

"Eric is a wonderful technician."

"A technician and a salesperson showed up to my appointment today. I was told my contactor on my outside unit needed to be replaced. I told the gentlemen to let me know how much it was before doing anything. Then the salesperson intervened and was trying to sell me a whole new hvac system which was confusing and intrusive since I was trying to continue my meetings for work. Next thing I know, the technician replaced the contactor without my approval. It was very unacceptable that someone just did a bunch of work without me knowing the cost up front. This was the most chaotic and unprofessional visit I have had to date. I will probably be looking elsewhere for my servicing needs."

"always on time, clean, professional"

"Shaun our technician #260 is Professional and knowledgeable. This technician #260 is an excellent representative for Atmostemp."

"Sometimes I feel like they are trying to upsell -- trying to get me to buy a new heater when it's working fine."

"After getting the scheduled service and equipment straightened out the following day the service technician was very friendly and very professional. He answered all my questions and was very tolerant of my lack of AC knowledge. He was also very apologetic about the mistake. I don't remember his name but he can come back anytime."

"Professional, courteous and polite"

"technician was courteous, knowledgeable and friendly"

"He worked like a pro."

"Tech was very professional and considerate, knowledgeable and friendly"

"Tech was thorough and polite."

"Steven Marshall did an outstanding job in servicing my AC."

"Timely, professional and always good service. Provides suggestions for updates or upgrades when needed."

"Riley was very Knowledgeable and Respectful !!!"

"Professional Work, On time."

"I was not happy with forced new thermostat. I'm adjusting. Work itself was good."

"Service is always fine"

"Did a great job"

"The tech. was on time. respectful of my home, friendly and professional."

"Very polite and curious, and quick. Answered all my questions"

"Technician was knowledgeable and friendly"

"Extremely polite, took time to explain what they were doing. Offered advice to us on how to maintain optimum efficiency."

"Seemed very knowageable, Was very efficient and courteous and ready to help. He solved the problem."

"Very pleasant and efficient"

"Efficient and professional yet personable technician."

"Units left on different modes & didnt work"

"He was informative about the repair."

"Issue was resolved same day"

"Riley was timely, friendly & thorough"

"Shawn was courteous,kind and gave us many options for helping our system to work better."

"Very polite and thorough rep."

"Prompt, polite and knowledgeable"

"Shawn Tech #260 was on time and very polite and explained in detail the issue with the heat."

"Replaced filter. I asked the Service Expert to check to see if the unit in the heater area was Humidifier or dehumidifier. I had mold problem near the heater area. It was removed by a specialist. They wanted to know what the unit was inside the heater area."

"Technician was very friendly and explained what he did. He kept work area neat and clean."

"very pleasant and professional"

"Good service by qualified techs"

"Once I explained the issue I had with the last service call, Steve Marshall took extra time to make sure all was in good working order before he left. I will definitely request him when service is needed."

"PROFESSIONAL"

"The technician was professional. The technician indicated "fair" to 3 items on the service evaluation sheet but did not inform me of this prior to leaving the appointment. Because of his strong foreign accent it was difficult to understand what he was saying ."

"Even though it was a new system 6 months old Brandon still took the time to check everything and answer some questions I had."

"Techs were pleasant, efficient and respectful."

"Tech was great at what he does"

"Service was thorough. Technician was courteous. My questions about the humidifier were answered clearly."

"great service"

"Professional"

"Friendly and professional as always That is why I have the contact with them"

"I have been an AtmosTemp customer in South Jersey for several years, and have had consistently good service, good, helpful, friendly and well trained technicians."

"Very timely , professional , knowledgeable"

"Knew what he was doing. Answered questions not directly related to his visit. BUT technician who was here in October installed a much larger capacitor than the one that he took out. This triggered a service call in February, due to the system running very slowly, overheating and shutting down. Correct capacitor and new filter (which was very dirty after only 4 months!!!), solved the problem. Current technician believes the capacitor caused the overheating problem, not the filter."

"on time thorough clean"

"Eric was very knowledgeable and carefully attended to what needed to be checked and done. He explained his work in a friendly manner, giving me guidance as needed."

"Justin was incredibly thorough and knowledgable"

"Efficient"

"Knowledgeable and efficient"

"Great experience as always!"

"Cannot provide replacement thermostat. Still no replacement. It is your recommended system"

"Josh explained what he did, thoroughly,. Answered my questions. Mel"

"Justin did a great job!"

"Good service, on time, kind, patient, explained everything"

"Very professional and feel as though they do a thorough job."

"tech knew the info for the service we were considering"

"Exceptional Technician, understanding, empathetic, professional."

"Fast clean courteous"

"I was very impressed with the Custer Satisfaction approach and the technical competency of Stephen."

"Response time was very good"

"Technician was professional, arrived on time and explained everything"

"Over past 18 years that we've been with Atmostemp, they have been professional, efficient and knowledgable service techs and sales personnel who represent great products."

"Excellent customer service, professional and demonstrated high level of expertise."

"Very efficient work"

"I would have liked better explanation on issues, options and time line for expectancy for current furnaces."

"Highly committed and knowledgeable."

"We scheduled an AC maintenance. What we got was a broken, disabled furnace. The technician never spoke to us about a part he was concerned about on our furnace. Rather he took it off, broke it by doing so - OUR FURNACE WAS WORKING FINE BEFORE HE TOUCHED IT - and then after he called another person (his supervisor?) let us know that he had to turn the furnace off because there was no replacement part for the part he took off. WHAT??? We were supposed to have an AC maintenance, why was he even touching our furnace? We knew our furnace was old but we wanted it to go on it's own terms and not be broken by your company. You then told us we had to buy a new furnace - I guess so, you broke it - it was working before you touched it. We are extremely upset and were left without heat on a very cold day. We will be proceeding with the Better Business Bureau about this terrible service. We have since worked with another company and had a new heater and AC unit installed by honest people."

"He almost fixed the problem."

"No service provided. Unable to perform maintenance service on AC unit."

"Great service. We both work from home and the installation was not disruptive at all."

"Duplicitous business practices. 12/17/2020 David provided two (2) prices. 1st option $250.04 per month for 10 years=$30,004.80 or 2nd option- $17,735.00. David stated that we has three (3) business days to decide. On 12/18/2020 less than 24 hours later we advised David that we are buying for $17,735.00. David still went a head and put us in for Advantage Program. On or about the middle of January we never received a follow up call regarding our $17,735.00 balance, so we called David and he said that he made a mistake and put our "PURCHASE" on the Advantage Program. David then proceeded to put an eleven (11) page non-canceling contract agreement in our mail box. We did not approve the Advantage Program. As of 2/2/2020 we are still waiting for corrected documents and legitimate installations of warranty."

"knowledgable, well mannered, good pricing"

"Informative , very qualified"

"Eric is the best"

"I was told when I scheduled the appointment there would not be a charge. I have a maintenance plan. He changed the batteries in the thermostat and tightened the screws. Thats all! When I call customer service I was put on hold for over 10 min. No one answered. Very Dissatisfied."

"everything went well...tech was on time and fixed the problem immediately"

"VERY PROFESSIONAL"

"Very friendly and knowledgeable"

"seemed early for A/C check until I realized it was heater service which had been done in fall."

"sean was great"

"Tech was pleasant to speak with and efficient at servicing my heater"

"Technician was efficient and cheerful. He called before he arrived, which was helpful, and showed the parts which were relpaced when he left."

"They were timely and prompt"

"Very good. Clean neat customer friendly"

"Service tech. Ava ilability"

"Found and fixed the gas leak expertly, and the source of the vibrations (heat pump lines). Very pleasant and polite."

"Guy went above and beyond"

"Shaun came and fixed the gas leak by paying close attention to the soap suds, and by carefully re-making the connection. We are greatly relieved, because this installation, put into service yesterday, is our first experience with natural gas. He also diagnosed the source of an annoying vibration, which turned out to be from the heat pump lines. The whole system is now operating nicely. Great guy, very polite and knowledgeable. Hang on to him."

"Prompt and helpful"

"Tech was great"

"Thank you for coming to the rescue!"

"Eric was very professional and handled the job efficiently and thoroughly."

"quick & caring service"

"Fixed the problem that was related to a new repair, but was very curt and at times condescending about questions I had about some system functions and thermostat settings."

"Easy to set up an appointment"

"He was very good"

"Friendly workers and offered us suggestions for keeping the flow of heat throughout our house"

"Always professional And educational."

"He was great. He came in and got everything taken care of without disturbing my kids who were remote learning."

"Justin the Technician was very knowledgeable about the system"

"Steven was EXCELLENT. He was timely professional and explained everything he did. Top Notch service man! Please let him know how much we appreciated him."

"Technician courteous and professional."

"Fast, clean service and my dogs live the twins"

"Steve has been to our house numerous times and he along with your other service techs are always professional and show respect for our home. Steve was able to save me some money on my installation and explained everything in detail before he left. He is a great guy to...very caring"

"service provided when I was told it would be"

"Professional, through & efficient"

"because he was very helpful . answer all my questions. i forgot his name. It. he was Scott i believe. he has a twin brother Steve but i believe i had Scott. i get them mixed up . please find out which one came hereto my house. I want to make sure i am talking about the correct brother."

"He was patient and thoroughly looked for a possible link, finding none."

"The twin is amazing!!! Christmas Day and everyday. Professionalism and knowledge are beyond compare"

"There was a very small leak caused by movement of the pipes due to fixing the system. I can live with it."

"No hassle follow up on a holiday. Not many companies are flexible enough to entertain a service call on a holiday let alone not charge for the visit."

"The tech was very friendly and very professional. He found the problem immediately and we had heat on very quickly. Thank you"

"I had my boiler serviced on 11/19 but learned that the person who came to do my service really didnt know boilers, you know I have a boiler is why wouldnt you send me a technician who knows what they are doing. As a result on 12/19 me heat stopped working called for after how appointment technician came and said he isnt sure and thinks it may be a Certain part, this was on Saturday night, and would send an expert on Monday. The technician came on Monday Bryan who fixed it immediately it was line that wasnt flushed during the maintenance ????? this is NO way to run a company"

"Worked efficiently and explained what he was doing."

"Courteous, knowledgeable"

"Very professional and informative"

"Awesome service."

"The service has always been exceptional. Had a problem with my heater and they came fast and was prepared to repair the problem. The service tech was very helpful Steve Marshall"

"Chris the installer was phenomenal. What a gentleman, and he did a great job with the install."

"The Tech said that the call center never notified him that we had called at 3: am as he was the emergency tech."

"The problem was fixed and in professional manner"

"Chad was very Professional And went through the whole system."

"Excellence in service"

"Tech was very professional technically well versed in his job"

"Justin was a very nice guy and he explained things very well."

"rep is very knowledgeable and puts extra effort into ensuring unit is fully functioning prior to leaving"

"Tech was efficient, explained everything that was going on and quickly resolved the issue"

"Brian has been before and is very thorough ."

"Job was throughly done"

"Have not heard back from company to get status on part that was being ordered.I then called the company and was advised they would find out the status and call me. Still have not heard back"

"Your technician came quickly and solved the issue quickly and easily. Excellent!!!"

"TThe service person was very fast and corrected everything that have to be done"

"I am under contract and this is the second time I have had my maintenance done and the filter was not changed. I thought filters are included in the maintenance service"

"Very professional and helpful"

"Staff was very friendly, professional, and courteous."

"Steve is the most personable guy and an expert in his profession. He knows our house, our equipment, and what our expectations are."

"Pleasant, courteous and informative Service Tech Justin #139."

"Arrived as scheduled. Completed service with no impact to me working at home."

"Very curious and explained everything that had to be done."

"Very prompt and professional service"

"The tech left an oil spot by our sump pump that we had to clean up + his jacket. Also, I was not able to schedule my appointment on your website."

"Always reliable and on time. Our tech Steve is friendly, courteous and knows his stuff"

"Eric took very complete care of our furnace, checking each part, He reviewed what he had done, explaining and also answering any questions I had. My husband and I would be very pleased to have Eric be our Atmostemp Service Expert at our future service calls. Ellen Compton"

"Prompt and knowledgeable"

"Eric did a very good job checking all the parts of our unit"

"Very professional and gave us the confidence we needed."

"Technician was friendly and explained everything that he did."

"Short and sweet"

"always professional. take care to keep area clean and clean up after done"

"He did a very complete review of my system. He said no major problems and gave me advice on two items that will need to be replace. I told when we can afford them, I you know.will let you know."

"Prompt and honest"

"Scott always is professional informative and courteous"

"Lawal, the technician was prompt, courteous and efficient."

"Tech. very good"

"Professional and efficient"