Atmostemp Service Experts Reviews

"Did a great job"

"The tech. was on time. respectful of my home, friendly and professional."

"Very polite and curious, and quick. Answered all my questions"

"Technician was knowledgeable and friendly"

"Extremely polite, took time to explain what they were doing. Offered advice to us on how to maintain optimum efficiency."

"Seemed very knowageable, Was very efficient and courteous and ready to help. He solved the problem."

"Very pleasant and efficient"

"Efficient and professional yet personable technician."

"Units left on different modes & didnt work"

"He was informative about the repair."

"Issue was resolved same day"

"Riley was timely, friendly & thorough"

"Shawn was courteous,kind and gave us many options for helping our system to work better."

"Very polite and thorough rep."

"Prompt, polite and knowledgeable"

"Shawn Tech #260 was on time and very polite and explained in detail the issue with the heat."

"Replaced filter. I asked the Service Expert to check to see if the unit in the heater area was Humidifier or dehumidifier. I had mold problem near the heater area. It was removed by a specialist. They wanted to know what the unit was inside the heater area."

"Technician was very friendly and explained what he did. He kept work area neat and clean."

"very pleasant and professional"

"Good service by qualified techs"

"Once I explained the issue I had with the last service call, Steve Marshall took extra time to make sure all was in good working order before he left. I will definitely request him when service is needed."

"PROFESSIONAL"

"The technician was professional. The technician indicated "fair" to 3 items on the service evaluation sheet but did not inform me of this prior to leaving the appointment. Because of his strong foreign accent it was difficult to understand what he was saying ."

"Even though it was a new system 6 months old Brandon still took the time to check everything and answer some questions I had."

"Techs were pleasant, efficient and respectful."

"Tech was great at what he does"

"Service was thorough. Technician was courteous. My questions about the humidifier were answered clearly."

"great service"

"Professional"

"Friendly and professional as always That is why I have the contact with them"

"I have been an AtmosTemp customer in South Jersey for several years, and have had consistently good service, good, helpful, friendly and well trained technicians."

"Very timely , professional , knowledgeable"

"Knew what he was doing. Answered questions not directly related to his visit. BUT technician who was here in October installed a much larger capacitor than the one that he took out. This triggered a service call in February, due to the system running very slowly, overheating and shutting down. Correct capacitor and new filter (which was very dirty after only 4 months!!!), solved the problem. Current technician believes the capacitor caused the overheating problem, not the filter."

"on time thorough clean"

"Eric was very knowledgeable and carefully attended to what needed to be checked and done. He explained his work in a friendly manner, giving me guidance as needed."

"Justin was incredibly thorough and knowledgable"

"Efficient"

"Knowledgeable and efficient"

"Great experience as always!"

"Cannot provide replacement thermostat. Still no replacement. It is your recommended system"

"Josh explained what he did, thoroughly,. Answered my questions. Mel"

"Justin did a great job!"

"Good service, on time, kind, patient, explained everything"

"Very professional and feel as though they do a thorough job."

"tech knew the info for the service we were considering"

"Exceptional Technician, understanding, empathetic, professional."

"Fast clean courteous"

"I was very impressed with the Custer Satisfaction approach and the technical competency of Stephen."

"Response time was very good"

"Technician was professional, arrived on time and explained everything"

"Over past 18 years that we've been with Atmostemp, they have been professional, efficient and knowledgable service techs and sales personnel who represent great products."

"Excellent customer service, professional and demonstrated high level of expertise."

"Very efficient work"

"I would have liked better explanation on issues, options and time line for expectancy for current furnaces."

"Highly committed and knowledgeable."

"We scheduled an AC maintenance. What we got was a broken, disabled furnace. The technician never spoke to us about a part he was concerned about on our furnace. Rather he took it off, broke it by doing so - OUR FURNACE WAS WORKING FINE BEFORE HE TOUCHED IT - and then after he called another person (his supervisor?) let us know that he had to turn the furnace off because there was no replacement part for the part he took off. WHAT??? We were supposed to have an AC maintenance, why was he even touching our furnace? We knew our furnace was old but we wanted it to go on it's own terms and not be broken by your company. You then told us we had to buy a new furnace - I guess so, you broke it - it was working before you touched it. We are extremely upset and were left without heat on a very cold day. We will be proceeding with the Better Business Bureau about this terrible service. We have since worked with another company and had a new heater and AC unit installed by honest people."

"He almost fixed the problem."

"No service provided. Unable to perform maintenance service on AC unit."

"Great service. We both work from home and the installation was not disruptive at all."

"Duplicitous business practices. 12/17/2020 David provided two (2) prices. 1st option $250.04 per month for 10 years=$30,004.80 or 2nd option- $17,735.00. David stated that we has three (3) business days to decide. On 12/18/2020 less than 24 hours later we advised David that we are buying for $17,735.00. David still went a head and put us in for Advantage Program. On or about the middle of January we never received a follow up call regarding our $17,735.00 balance, so we called David and he said that he made a mistake and put our "PURCHASE" on the Advantage Program. David then proceeded to put an eleven (11) page non-canceling contract agreement in our mail box. We did not approve the Advantage Program. As of 2/2/2020 we are still waiting for corrected documents and legitimate installations of warranty."

"knowledgable, well mannered, good pricing"

"Informative , very qualified"

"Eric is the best"

"I was told when I scheduled the appointment there would not be a charge. I have a maintenance plan. He changed the batteries in the thermostat and tightened the screws. Thats all! When I call customer service I was put on hold for over 10 min. No one answered. Very Dissatisfied."

"everything went well...tech was on time and fixed the problem immediately"

"VERY PROFESSIONAL"

"Very friendly and knowledgeable"

"seemed early for A/C check until I realized it was heater service which had been done in fall."

"sean was great"

"Tech was pleasant to speak with and efficient at servicing my heater"

"Technician was efficient and cheerful. He called before he arrived, which was helpful, and showed the parts which were relpaced when he left."

"They were timely and prompt"

"Very good. Clean neat customer friendly"

"Service tech. Ava ilability"

"Found and fixed the gas leak expertly, and the source of the vibrations (heat pump lines). Very pleasant and polite."

"Guy went above and beyond"

"Shaun came and fixed the gas leak by paying close attention to the soap suds, and by carefully re-making the connection. We are greatly relieved, because this installation, put into service yesterday, is our first experience with natural gas. He also diagnosed the source of an annoying vibration, which turned out to be from the heat pump lines. The whole system is now operating nicely. Great guy, very polite and knowledgeable. Hang on to him."

"Prompt and helpful"

"Tech was great"

"Thank you for coming to the rescue!"

"Eric was very professional and handled the job efficiently and thoroughly."

"quick & caring service"

"Fixed the problem that was related to a new repair, but was very curt and at times condescending about questions I had about some system functions and thermostat settings."

"Easy to set up an appointment"

"He was very good"

"Friendly workers and offered us suggestions for keeping the flow of heat throughout our house"

"Always professional And educational."

"He was great. He came in and got everything taken care of without disturbing my kids who were remote learning."

"Justin the Technician was very knowledgeable about the system"

"Steven was EXCELLENT. He was timely professional and explained everything he did. Top Notch service man! Please let him know how much we appreciated him."

"Technician courteous and professional."

"Fast, clean service and my dogs live the twins"

"Steve has been to our house numerous times and he along with your other service techs are always professional and show respect for our home. Steve was able to save me some money on my installation and explained everything in detail before he left. He is a great guy to...very caring"

"service provided when I was told it would be"

"Professional, through & efficient"

"because he was very helpful . answer all my questions. i forgot his name. It. he was Scott i believe. he has a twin brother Steve but i believe i had Scott. i get them mixed up . please find out which one came hereto my house. I want to make sure i am talking about the correct brother."

"He was patient and thoroughly looked for a possible link, finding none."

"The twin is amazing!!! Christmas Day and everyday. Professionalism and knowledge are beyond compare"

"There was a very small leak caused by movement of the pipes due to fixing the system. I can live with it."

"No hassle follow up on a holiday. Not many companies are flexible enough to entertain a service call on a holiday let alone not charge for the visit."

"The tech was very friendly and very professional. He found the problem immediately and we had heat on very quickly. Thank you"

"I had my boiler serviced on 11/19 but learned that the person who came to do my service really didnt know boilers, you know I have a boiler is why wouldnt you send me a technician who knows what they are doing. As a result on 12/19 me heat stopped working called for after how appointment technician came and said he isnt sure and thinks it may be a Certain part, this was on Saturday night, and would send an expert on Monday. The technician came on Monday Bryan who fixed it immediately it was line that wasnt flushed during the maintenance ????? this is NO way to run a company"

"Worked efficiently and explained what he was doing."

"Courteous, knowledgeable"

"Very professional and informative"

"Awesome service."

"The service has always been exceptional. Had a problem with my heater and they came fast and was prepared to repair the problem. The service tech was very helpful Steve Marshall"

"Chris the installer was phenomenal. What a gentleman, and he did a great job with the install."

"The Tech said that the call center never notified him that we had called at 3: am as he was the emergency tech."

"The problem was fixed and in professional manner"

"Chad was very Professional And went through the whole system."

"Excellence in service"

"Tech was very professional technically well versed in his job"

"Justin was a very nice guy and he explained things very well."

"rep is very knowledgeable and puts extra effort into ensuring unit is fully functioning prior to leaving"

"Tech was efficient, explained everything that was going on and quickly resolved the issue"

"Brian has been before and is very thorough ."

"Job was throughly done"

"Have not heard back from company to get status on part that was being ordered.I then called the company and was advised they would find out the status and call me. Still have not heard back"

"Your technician came quickly and solved the issue quickly and easily. Excellent!!!"

"TThe service person was very fast and corrected everything that have to be done"

"I am under contract and this is the second time I have had my maintenance done and the filter was not changed. I thought filters are included in the maintenance service"

"Very professional and helpful"

"Staff was very friendly, professional, and courteous."

"Steve is the most personable guy and an expert in his profession. He knows our house, our equipment, and what our expectations are."

"Pleasant, courteous and informative Service Tech Justin #139."

"Arrived as scheduled. Completed service with no impact to me working at home."

"Very curious and explained everything that had to be done."

"Very prompt and professional service"

"The tech left an oil spot by our sump pump that we had to clean up + his jacket. Also, I was not able to schedule my appointment on your website."

"Always reliable and on time. Our tech Steve is friendly, courteous and knows his stuff"

"Eric took very complete care of our furnace, checking each part, He reviewed what he had done, explaining and also answering any questions I had. My husband and I would be very pleased to have Eric be our Atmostemp Service Expert at our future service calls. Ellen Compton"

"Prompt and knowledgeable"

"Eric did a very good job checking all the parts of our unit"

"Very professional and gave us the confidence we needed."

"Technician was friendly and explained everything that he did."

"Short and sweet"

"always professional. take care to keep area clean and clean up after done"

"He did a very complete review of my system. He said no major problems and gave me advice on two items that will need to be replace. I told when we can afford them, I you know.will let you know."

"Prompt and honest"

"Scott always is professional informative and courteous"

"Lawal, the technician was prompt, courteous and efficient."

"Tech. very good"

"Professional and efficient"

"Very professional check all parts of my heater & hot water tank"

"Efficient technician and reliable service."

"technisians where good, need for several rescheduling not appreciated."

"Would have liked a more detailed (verbal) explanation of what work was performed, and the condition of my system."

"Very professional, friendly and answered questions I had. Surprised he didn't wear covers for his boots. But I would recommend him again"

"Efficient, wore masks & foot covering. Also courteous."

"Scott was professional, efficient, and personable."

"Steve was very informative on all my questions."

"Friendly yet professional. Readily answered questions. Punctual."

"Very prompt manner and knowledgeable."

"he was professional and polite"

"We called Saturday morning & within an hour & a half, our technician was here & assessed the problem, corrected it & did the bi-annual service to our unit. Very prompt & professional."

"Very professional"

"Technician was very knowledgeable and efficient"

"Brian is thorough and knowledgeable and explains what is going on. Also, he always is punctual."

"Customer service focused, very knowledgeable."

"Both Tony and Justin communicated the time that they would be arriving, and also the were very professional (following CDC guidelines); also, they explain thoroughly step by step. Justin did a comprehensive and overall check of my system and notified about the heater replacement. I would not have know that at all. Tony Hall went through the system and process and quickly was able to get an appointment that met my schedule for installation, especially when I told him that I may be traveling in December and wanted everything to be working efficiently prior to my departure. When my neighbor saw Tony, she stated that she had not gotten her service. He quickly explained to her how to go about it and she was very happy. I had recommended your company to her and told her how good you guys were, but I think she had you before....not sure!"

"Kevin has been servicing ours unit for a while and Is always great to see. Never been without heat/air so he must be doing something right!"

"Very thorough. Explained in detail."

"completed the inspection promptly and accurately"

"Answered all questions"

"Professional and always timely. Our tech, Justin Johnson, was thorough and offered suggestions for improvements when needed."

"Scott has not always been friendly and polite, but has always gone well beyond what was required to do a proper service call."

"Friendly , knowledgeable"

"Scott as always was great however the company I'm not happy with in regards to a warranty $10k for my unit and I'm told because I went through lowes I can't get the better warranty that my mother received and I referred her to them!"

"This Technician was very courteous and right on time. Another technician came out a few days before for the same problem but did not identify what the problem was. This technician spent the time to sort it out and was very efficient . Made me very happy to get the problem fixed. He deserves a bonus."

"the TECHNICIAN WAS interested in selling a new heater, did not check batteries in the thermostat, on sunday i went to start the a/c and it did not work, the same technician responded my call, and we changed the battery and the system worked."

"Steve consistently professional, knowledgeable, courteous"

"Knowledgeable"

"The technician was very nice. I thought he could offer a bit more of an explanation of what he did while he was here."

"He was very thorough in servicing our heater"

"On time. Clean work."

"Tech is very thorough and explains everything thoroughly. I feel like he has my best interest at heart."

"I have been using Atmostemp Service Experts for over 20 years. Scott the service technician that performed the most recent semi annual HVAC service on my equipment has done so for several years. In fact I specifically request him when making the service appointment. He arrives as scheduled and performs the required service in a professional manner."

"Brad answered all my questions and let me know what he was doing and let me know heating system was good to go"

"Technician Justin is a wealth of information. I request him each season because of his vast knowledge and attention to detail. Atmostemp has very good deals. And backs there work. The staff is always friendly and helpful."

"Steve always try to prevent problems down the road for me. He will explain technical information to me until I understood and satisfy!"

"On time,neat,informative."

"Technician was efficient and courteous."

"Riley Cavanaugh answer all questions in professional manner ,called to advise he was on his way and was very pleasant. He likes his job."

"Technician showed up early, was pleasant and knew what needed to be done"

"I never received a call back after one week. I had to call the office to remind them that I was still expecting a price quote."

"Steve diagnosed our initial problem on 9/2 and came back on 9/10 with Dustin to clean our vents and install UV lights and Charcoal filter. Very professional in his explanation and work done. We had to call him back on an emergency call on 9/17 and he diagnosed an additional problem we will correct. Steve ( and also Dustin) are a credit to your company in the timeliness and manner in which they attack a problem and provide corrective action"

"Technician was prompt, courteous and answered all questions."

"Steve is thorough."

"Steve and the other technicians were polite and professional."

"When you find a reliable company, and good techs, Why would you look elsewhere?"

"Quick response. Friendly, helpful and knowledgeable"

"consistent service"

"Very proficient"

"He was very thorough"

"He was here to do a job and did it. He had a person he called his ride along with him who we told was not to come in."

"tech left without letting me know the status of the repair or if he was even finished resolving problem. I have had mutltiple problems with this new system and to be charged for it was a big surprise."

"Technician explained too me exactly what he did to insure our a/c was working"

"Polite, clean, thorough. The pricing is more expensive but you get a lot back in return. My issue is not being able to register the Lennox thermostat."

"Arrived on time. Where very courteous. Took care in cleaning up after finishing"

"Technician showed up during the appointment time and was nice."

"HVAC runs better"

"He did a good job."

"Justin was fine and did his work. However there was a woman accompanying him, who, in my judgment, had absolutely no business being there. She said something about "learning things" and then tried to "sell" me on a "roof analysis" - in a TOWNHOME community. She stood around chattering about towel bars in her bathroom - and basically should never have been there, particularly in an ongoing pandemic. I don't EVER want to see anything like that again - it was not typical of the normal high quality AtmosTemp service."

"Eric always does a good job. Knowledgeable, courteous, patient and thorough Always cleans up and never leaves a mess. Respects my home and always wears shoe covers, etc."

"I was having an issue with AC and had no idea what it was. Steve and Tony troubleshooted and fixed my problem. They were on it immediately!"

"Waited till 11;00PM for a technician to show up after being scheduled for 5:15, called twice was told technician was running behind he would call before he came, no calls, no show"

"STILL WAITING TO GET BACK TO US ABOUT PROBLEM ONGOING"

"Tech was efficient & knowledgeable. Came quickly & fixed the issue right away."

"Customer Friendliness"

"engaged in doing the work the right way"

"Excellent prompt courteous service."

"Arrived quickly, fixed the problem, were very pleasant."

"Well I think it was Brian who while near the unit in the basement some items in boxes fell over and I was not told about it and just saw that this was done today; a light may be broken that fell onto the cement floor; I have always received AAA service from Atmostemp in the past; The agent that always comes to my house is Eric who is awesome but I understand he was on vacation this week. Anyway other that the above issue, the unit is functioning properly at least for now. My concern is that since there was a lightening strike, things may start to happen in days to come. At least that is what was communicated to me by an outside source regarding lightening.."

"Very prompt and efficient service provided"

"Friendly & answered all my questions. Cleaned everything - inside & outside units. Left everything very neat as it was when he arrived. Assuming the AC values were all OK, which he checked."

"Techs are extremely knowledgeable and accommodating. Office staff responded quickly to resolve my issue."

"Level of professionalism and technical knowledge."

"Great rep. Answered all my questions and sold me on the Advantage Program and Lennox brand."

"I was happy with the service except that my appointment was cancelled twice before it could finally happen."

"QUICK PROFESSIONAL SERVICE"

"The tech was very technically skilled. The delivery personnel made a serious mistake by sending a 40 gal tank instead of a 50 gal as ordered."

"Steve knows what hes doing. Very knowledgeable."

"Tech was very safe, paid attention to social distancing and wore mask the whole time. Worked quickly and efficiently. Was very pleasant."

"Justin had been to my place b4 & was well informed about my previous air conditioning problems. He was extremely nice respectful & considerate. I live alone and made me feel very comfortable."

"Can and a preventative my time up for my AC unit, about 4 days later my unit wasn't working. My unit is only 8 years ago & I never had any issues with it at all. Steve actually stay my unit was in perfect condition."

"On time professional fair pricing"

"Tony was the best salesperson I have ever dealt with. Reason being is that he listened to our needs and gave us a great path to get us where we want to be. He did this by not being pushy. A real honest person"

"Always professional."

"Technician was knowledgeable & answered all my questions."

"The issue wasn't resolved. We were told to expect a call the next day from a service manager. We received no call."

"Technician was very thorough, on an amazingly hot day he did not rush through my service call."

"I have a 10k system installed and you wanted to charge me if tech even touched it! all worked out but for the $100. I paid for service contract prior this conversation should have never been. Scott is great!"

"The technician was nice and polite but did not try to repair the issue instead I was told I need a new system and called a salesman to go over the option of purchasing a new system. I had another company come and where able to fix the issue. We have been using your service for over fifteen years and we feel that all you want is to sell us more things wether we needed or not."

"I had a problem and had service the same day"

"Polite, knowledgeable,"

"Very courteous and efficient young man. Very pleasant"

"Quick & thorough"

"The service technician showed up on time and worked neatly in my home. He seemed to do a thorough job."

"Eric and Paul were exceptional and very professional. They took their time in troubleshooting the AC unit [Eric for Dates 7/16 and 7/17 and Paul for Date 7/16). Having had both Eric and Paul to service my units in the past, I knew that I was in good hands; and as a result, I am not disappointed.They are excellent Technicians."

"Very professional and courteous. Answered all my questions"

"Ive been a loyal customer of Atmostemp Service Experts (ATS) the past 20 plus years, as such I purchased a new AC and Heating System from ATS approximately 9 years ago. Further I also purchased a Maintenance contract for professional services from ATS which includes, but not limited to; two yearly routine visits to ensure that my systems are running property. I thought ATS would conduct a professional inspection (as per my maintenance contract) to make sure the systems are working properly which is the reason why pay for a maintenance contract with ATS. However the past several regular maintenance visits Ive had the same problem with water leakage from a clogged trap that resulted in a flooded basement. The problems should not have occurred if my air unit was properly checked, cleaned and maintained by the ATS technician who was called out for the regular maintenance. Because of this, several times my basement has been flooded. I contacted ATS on numerous occasions and your Technician Steve Marshall came and fixed it. Steve did a great job! Im writing this letter to you as today to advise you once again the system has flooded my basement.(06 July 2020) Each time I have had replaced furniture and a rug that was ruined, not to mention the time, effort and aggravation of having to clean up a flooded basement. To say Im very disappointed in the Service would be an understatement. I have complained about these issues numerous times to ATS personnel. I have been extremely patient, probably more than most people in this situation. Now that my children are out of the house I dont go to the basement as frequently as I used to so when the system I purchased this from ATS fails and floods my basement sometimes I dont realize it for several weeks. The results of these issues are Im seriously concerned with mold in the affected areas in my basement. I have always paid my bills to ATS on time and expect quality maintenance and professional level of service from ATS, continuously, not sporadically. On your website your company states owning a HVAC system you shouldnt be worrying Now, I worry, every time I come home and check the basement hoping its dry. You advertise 100% satisfaction guaranteed. Im not satisfied. I called about these issues and spoke to Justin on or about 10 days ago and still waiting for a resolution about this matter."

"They spent the time needed to fully complete the job even faced with some additional challenges"

"Very courteous and engaging"

"Scott performed a very concise and thorough service"

"Scott S. and EJP did an excellent install in a clean and timely manner."

"Paul knows the house systems, and always does a great thorough job."

"Scott did good work."

"The technician said he could not put in a new attic fan because of the way the current fan was installed. He said it required going on the roof, and he is not allowed to go on the roof. Since Atmostemp installed the HVAC system in this house when it was built, I would think they would have installed the attic fan in such a way that it could be replaced when necessary. Very disappointing."

"Nobody gets a 10"

"Knowledgeable and courteous"

"the technician was very courteous"

"Steve arrived on time. Great guy! You could tell he liked his job. Very knowledgeable about our system and took care to make sure all was good before he left."

"Kim made sure we were first up on a holdiay monday morning given the noise present in the ac unit - thanks."

"The technician was thorough explaining everything and left the area clean."

"Justin was probably one of the best technicians Ive had to my home. He was very pleasant, courteous and professional. I really appreciated his honesty."

"He was efficient, quiet but answered all our questions and noticeably improved our system."

"Sean was professional and courteous"

"He goes about his work and does. Good job"

"Scott was very through in checking the unit. He explained as he tested found the problem, and looked for every solution possible. Scott was respectful, and friendly but professional. He is very knowledge at his job."

"I trust Steve to do the right thing for my system."

"Very professional and friendly"

"Excellent technician who fixed our issue"

"Very professional. and thorough service"

"I've had Sean at the house several times...mainly for tuneups. He has always been pleasant, respectful, honest, and thorough. I'm hands on. Although I don't do the tune ups or repairs, I like to understand how things work. Sean has always taken the time to explain what he's doing and how things work. A+ for Sean. I will request him in the future."

"Very nice technician and answered all my questions."

"Tech is very thorough and professional"

"Paul is always professional and nice"

"Eric is the best tech we have every had! Does a great and clean job! We always ask for him!"

"Eric is the best!"

"..."

"He was prompt and did thorough tune up. However, he failed to mention that the filter needs to be replaced annually. I scheduled another appointment to replace electrostatic filter."

"was on time, explained in clear terms what he did; worked professionally. and, most importantly, fixed the issue"

"Friendly, clear and concise to the point."

"Our technician was courteous and thorough."